Our Customers

"Fortune 500 companies choose SurveyGizmo for the same reasons small businesses do:
a good product, a great price, and even better service." Scott McDaniel, SurveyGizmo CEO

Praise For Support:

SurveyGizmo has, without a doubt, the highest level of customer service I have ever encountered. I’ve had custom solutions built for me, before even having a chance to hang up the phone.” Jon McDade,
Interactive Marketing Strategist,
Media Logic

My best customer service experience ever….Keep up the good wok! I’ll let all our team know of your superior service!” Javier Broch,
Senior Usability Analyst,
Human Factors International

Wonderful customer service! Marybeth was very helpful. Thanks! :) ” Jessica Roop,
Marketing Research Associate,
Saperstein Associates

Prompt response, especially given the 12 hour difference in Australia and in the U.S. A pleasant surprise on a prompt upgrade of my Pro plan, for non-profit purposes! : ) ” Vanessa Tang,
Student,
RMIT University

I’ve got to tell you that you are providing the best customer service I’ve ever experienced from any company, which is amazing, considering that it’s something for which I’m paying less than $50 per month.” Storm Cunningham,
CEO,
Resolution Fund, LLC

Mario was able to take what I thought to be a very confusing programming problem on our end and provide a quick and simple fix…he showed me that [SurveyGizmo] is indeed the best web-survey program available!”Matt Braun,
Senior Project Administrator,
Loyalty Research Center

Have received exceptional customer support service from Marybeth. She is extremely knowledgeable in the subject area and easily understood all of my questions.” Steve Frauenheim,
Sr. Analyst,
EEI

Thank you. You have been very helpful and kind. A nice difference from other technical support people!! Keep it up!! ;).”Sarah Bartishofski,
Wausau Financial Systems

SurveyGizmo has excellent customer service and good foresight of the various surveying needs. Too often surveying tools assume that simper is better - nuances do matter in many instances. What truly differentiates SurveyGizmo from the competition is the near-complete spectrum of interfaces ranging from predesigned tamplates to the ability to write custom-made scripts.”Anonymous

Thanks for fixing this problem so thoroughly — you went above and beyond the call of duty.”Leona Coffee,
The National Acadamies of Science, Engineering, and Medicine

You are very efficient about answering our questions. Thank you.”Pete Comley,
Chairman,
Virtual Surveys

Great service–Cheri and Chad have met me on my learning curve and helped me learn how to do what I want to do with SurveyGizmo. I am very happy with how they have helped me to take advantage of the advanced customizations possible with SurveyGizmo, for example scripting for query strings and modifying the CSS code. They go the extra mile to help me learn and your competitors (i.e. Zoomerang) do not.” Elizabeth Mizelle,
North Carolina Division of Public Health

SurveyGizmo is simply the best online survey tool I’ve found… customer service at SG is extraordinary - I’ve asked for new features and seen them in a day.”Stefan Tornquist,
Director of Research,
MarketingSherpa

I truly appreciate your good customer service, because it would seem that most companies these days were sick on the day of their “Why It’s Important to Be Nice to Your Customers 101″ class :)” Amy Grover,
Southeast Service Cooperative

SurveyGizmo really does give great customer service compared to Survey Monkey who was very mean to me years ago. I thought I was only going to get SG for one of my projects, but have since started using it for tons of different websites. I highly recommend them, as they fix bugs almost as soon as you tell them, & take our recommendations seriously. Thanks guys!” Michelle Korn

Marybeth really went above and beyond the call of duty in answering my question. She created a sample survey showing me how I could accomplish what I’d hoped to achieve. Thanks so much!” Judy Fishman,
Analyst,
Aite Group

More Customer Quotes:

I am loving the product…saving me hours in research time and much more. ” Donna Hartz,
Research Project Manager,
Centre for Woman’s Health Nursing and Midwifery and the University of Technology Sydney

Basically, my experience to date is this: tell the Survey Gizmo support group what I need. They will do all they can to make it a reality.”Judy Fishman,
Analyst,
Aite Group

I have been looking into survey and database tools for my company and Jonathan has been an enormous help in the process and one of the best examples of customer service that I have dealt with… after the wonderful customer service and prompt, helpful answers to questions that Jonathan has sent me during our many email exchanges — he certainly provides a great face for your company!”Emily Maretsky

“I was impressed by the accessibility of the survey form. I am legally blind and I use a screen reader. I usually encounter difficulties filling in online surveys, due to accessibility issues. But the SurveyGizmo form was easy to read, and even the tables were easy to follow with excellent labeling of all the elements.”Gisele Mesnage

Accessibility (for those with disabilities), support responsiveness, and ease of use… I was impressed with the depth of functionality of the tool.”Benjamin Healey, PhD.,
Inquisio Ltd.

I continue to be impressed with your ability to hire. You know I already hold Mario, Chad and Brittany in high regard. My recent experiences with both Jonathan and with Marybeth have been equally impressive. Congratulations on that.”Bill Johnston,
JWB Research

It’s very reassuring to deal with people who are actually going to look into your problems — even the dreaded intermittent ones — and not just politely accuse you of being an idiot.”Ken Siev,
Systems Analyst
NYU Steinhardt

I tried out your show/hide logic suggestion, and it looks like it’s going to work great. I can’t even begin to tell you how many hours I spent trying to figure out a similar process using QuestionPro.”John Wilkinson,
Thoughtwav.com

SurveyGizmo is hands-down the best online survey service available anywhere (I’ve checked into them all). It’s robust, easy to use, user-friendly, and packed with features (like dupe IP checking and geographic tracking, as well as survey templates) that makes SurveyGizmo the leader. I’ve used SurveyGizmo regularly to help identify customer needs and build my business. A great time-saver and works perfectly. It’s worked perfectly in using it for over a year now, with over 2 dozen surveys. Highly recommended!” Ken Clahoun,
President
DayTradingUniversity

I LOVE your product. I have not found anything like it even for hundreds of dollars more. I did a lot of work to investigate other survey solutions, tried others (including SurveyMonkey)… yours is the best and the most powerful in it’s range. GREAT JOB.” Grant Bynum

SurveyGizmo has made my life much easier. It’s integration with Salesforce.com has contributed to making my organization function seamlessly. Our website, SurveyGizmo and Salesforce all work well to increase our 13,000 plus members experience. A single sign-on populates profiles, captures users’ interests through surveys and assists in providing quick follow-up to member issues by routing SurveyGizmo to Salesforce Cases.” Avi Fichman,
VP of Development & Organization,
Open Compliance and Ethics Group (OCEG)

Thanks … My company actually switched from using Zoomerang for the last two years to SurveyGizmo. I did a lot of research, and I was impressed with the fact that you had all the same features, plus some great additional ones!”

SurveyGizmo is faultless, it has given our business everything we need in terms of survey technology. Its features are superior to SurveyGizmo’s rivals, and quicker and easier to use. The customer support is lightning quick.”Hamish Oakley,
USU Advocate

I had to put together a survey in SurveyMonkey and really found myself wishing I was using SurveyGizmo! I felt so deprived not having access to the much more user friendly options of SurveyGizmo.” Shannon Cushing,
Centre for Research and Education in Human Services