Praise For Support:

Every time I called your help desk your support reps were very friendly, made sure they had a good understanding of what the problem was, and went out of their way to find a solution. Please keep this up, it’s a pleasure using your product and doing business with you guys & gals!”Louise Dalpe,
Web & CRM Coordinator
The Kidney Foundation of Canada

One of the best web companies I have ever come across…with the most responsive customer service team.”

Even though Alan said he was newer at your company, he was very knowledgeable. He was very helpful and made sure I understood his explanations. He also sent me a personal email afterward in case I had any additional questions or issues.”Tracy

The support team at SG has always been extremely helpful, quick to respond and so friendly in their approach. I genuinely appreciate it and my research will benefit from this. Thanks a lot y’all!Naveen

Lisa was fantastic! She answered my questions clearly and promptly. She has a nice tone to her support that is friendly, yet professional. Do whatever you have to do to hang on to this employee. She’s aces!!”Kim Lemoon

MaryBeth is always extremely helpful. She deserves a vacation and a raise!”Steven Shulmister,
VGMarket

I have already recommended you and will continue to do so. I tried out a couple of other services before I found SurveyGizmo, and cancelled them right away. Brittany, Scott, Marybeth, keep up the excellent work.”Brent O’Pry,
Business Manager
Professional Radiology Network/Tenacity

I am new to Survey Gizmo, so some of these questions I cannot fully evaluate. However, so far I am very pleased. A person who actually understood and fully addressed my questions!!!”Janet MacLeod,
Research Associate
RIT

Jonathan has helped me a few times. His advice has always been clear, helpful and accurate. Not only has Jonathan helped me with immediate solutions, he has provided ways/tips that I can use to troubleshoot in future. Yours is one of the few companies that have merged customer service with technical support. It make SG a great company to deal with.“Leanne,

I’m a psychology student, and I’ve spent the last few months looking for an inexpensive way to conduct my research online. The student account you offer is AMAZING! The options available are better than anything I’ve seen elsewhere, the interface is very intuitive , it’s very professional looking and best of all it’s quick and easy to use! The customer service is so quick and pleasant – very refreshing! Overall, I could not imagine how they could improve – this experience has been perfect. Thank you SurveyGizmo! I love you!“Ashley-Rose,
Student
The University of Western Ontario

Surveygizmo is by far the best option for students working on thesis projects! It is easy to use, has tons of features, and great customer support!“Alexa,
Student
Reed College

I love the fact that SurveyGizmo cares about students and their concerns. The service I am being provided is good and effective and hope everyone can benefit from it“

Not only did Ms. Alexander explain the solution but she also explained the cause of the problem. Personally speaking, I need the first part but I *value* the second part more as it improves my understanding of SG as a whole.“Leanne Calvitto

Very nice. I received two!! useful responses to my question and have now made two large surveys and they look quite good! Very impressed with the service and it certainly gave me the confidence to commit to Surveygizmo. Good investment for sure on your part.“Pam Bryan,
General Manager
ADHD Tri Plan Inc.

Mario was excellent. I’m at an analytics consulting company – we’re selecting a survey vendor next week. He answered all my questions and the nitty gritty technical details in no time. I don’t make the final call, but I’m going to push for us to go with you as a vendor!“

A special thanks to Jonathan Turk who listened to my problems and solved them! He helped me recover over 1,700 responses which had been deleted on our end and saved my bacon in the process! As a systems analyst for a federal natural resources agency, I had spent several months researching online survey software tools and made the recommendation to our leadership to go with SurveyGizmo. I am not disappointed in that decision! Thanks again to Jonathan for ensuring our agency’s first large survey is a success. Give him a raise!“

I’m very impressed with the quality of response from your support personnel. They obviously pay attention and address themselves to individuals. Very unique.“Don Cuniff,

I haven’t yet used SurveyGizmo for my studies but it looks just the job for my research. Changing my account to a student one was easy – many thanks.“Susie Osborne,
Student
Open University

Jonathan was quick to respond to my questions and overall was a tremendous help. I will highly recommend you guys. Thanks!“

Thus, far I have been very impressed. This project is extremely important to me so I GREATLY appreciate the clear, competent, and professional treatment that I have received to this point.“Don Cuniff,
Director
SecureSurveys

Marybeth helped me on two matters within the one week and was extremely helpful. My questions were answered and resolved promptly and efficiently.“Carlie Maffescioni,
Marketing Coordinator
Hobsons

Jonathon was able to answer my request in one email! Not only did he point me to a great tutorial, but he took the time to type, step by step, what I should do. He saved me a lot of time!“Andrea Boerneke,

Above and beyond! Thank you so much! Every time I have contacted customer service, it has been a positive experience. I feel like you really care, like contacting an old friend.“Jan B,
Senior Analyst
Wells Landers Group

When someone goes the extra mile for you that means a lot. The customer service is excellent, the interface is simple, and the site crushes it competitors by offering more features. Thanks so much for allowing me to run a survey on my site.”

The service I received from SurveyGizmo, but especially Marybeth Alexander, was outstanding! Marybeth is responsive, courteous, helpful, and smart. After a unique issue with my survey, she stayed late to fix it and at my request, called me later that night to confirm that it was fixed. Her service is much appreciated and I will definitely use SurveyGizmo again because of it! Thanks so much.”

Being a brand new customer, I was extremely impressed by the prompt response and assistance. First impressions are important. Brittany Heidtke and SurveyGizmo have made a great first impression on me. Thank you.”David Yardley

Sarah was EXTREMELY helpful and patient as I obsessively questioned every aspect of the distribution of my fairly large study.”

Brittany was very helpful and seemed to understand perfectly what I needed to do with my doctoral work, explaining how their survey service was able to provide the support. Other sites’ representatives had some difficulty understanding what I needed, and frankly, were not able to provide the necessary survey functions.”Diana Dowdy

Absolutely the best Customer service I ever met! Never had a response to a problem in 5 minutes (or even less :) )And the student offer is smashing! You saved me a lot of time with my dissertation and I already wrote it to all UNI and applicable friends on my Facebook and will carry on spreading the word. Thank you very very much one more time! “Pavol,
Postgraduate Student UNI of Huddersfield

Thank you for such a prompt response! She completely understood what I was trying to do and provided a very clear and simple explanation of how to make it happen!!”Debbie,
Director of Marketing

Sarah was prompt and professional. What more can I ask?”

Where else can you find customer service like this? Jonathan and SG are the best!”Patrick Sulliva,
Associate Professor,
Emory University

Thank you Toi, for responding to my email so quickly and promptly!”Jennifer Baldillez,
CEO,
Breaking Tradition

Thanks Super Mario!”

Your customer service is fantastic. We heard that before we even had an Enterprise license. Great reputation!”

With a deadline looming, I feared it would take days to get a response. Instead, Marybeth emailed me Sunday night and the next day gave me a work-around. I could not ask for better service.”Bob Fournier,
VP,
Launch Pad

Jonathan is always extremely helpful! We work with other partners that have many times the number of employees that SurveyGizmo has, yet their client support pales in comparison, both in terms on response time and expertise.”Erin Stoughton,
Marketing Coordinator,
Eat’n Park Restaurants

Best customer service experience I have had with any company in a long time. Marybeth has certainly made the decision to subscribe to the Enterprise product an easy one.”

I just have to let you know that one of my staff, Eli Rosenberg, had what he described as his ‘best customer service experience ever’ with your support folks on the phone today. We’re doing some pretty complicated stuff, and he reported that whomever he talked to was extremely knowledgeable, very open to hearing about what our needs were, and very responsive to his concerns. The SG product is great, and we’re using it extensively in our public health research. But the amazing customer service is the icing on the cake! I’m trying to turn on everyone in the research community I can to SG — it’s become a critical part of our research endeavors.”Patrick Sullivan, DVM, PhD,
Associate Professor,
Emory Health

You guys are THE BEST hands down. We tell everyone we know to please step back from and do NOT feed the monkey! Keep up the GREAT work you ALL are doing…we LOVE you guys!”Rick Zwetsch,
Principal Partner,
interSector Partners, L3C

Even when I have a question I should have been able to answer myself, the support staff are great. It is easy to get lost in the options when working with a large survey…. the help staff are always calm and clear… and try hard to solve all problems!”Karen O’Brien,
Research assistant,
University of Manitoba

Customer service of this high quality insures customer loyalty.”Joseph Lipman,
President,
Corporate Development Associates

Your customer service is superb – so much so that I feel like I’m taking advantage! I have discovered your website’s support articles & video training, so hopefully my e-mails for help will become less frequent.”Lidy Lee,
Administrative Assistant to Executive Director,
Youth Science Ontario

Your people were incredible. I was amazed at the response time and knowledge of the representatives!!! Thank you”Carl Peyron,
Senior Consultant,
MIND YOUR BRAND

Swift and efficient support – when I was totaly stuck, thank you!”Edward Salina,
Assistant Superintendent of Schools,
Roslyn Public Schools

Great product and customer service, better than other online survey products.“Cristobal Avila,

Marybeth was FANTASTIC!! She not only answered every question I had (within HOURS of my request – not days), but went the extra mile to ensure my survey exceeded even my expectations. Before coming to SurveyGizmo I researched a number of survey options and I can safely say that the quality of your product is exceeded only by the helpful and knowledgeable people you have working here (I don’t want to leave out Jonathan Turk or Brittany Heidtke!). Thank you for making my ideas a reality!!”Dr. Bruce Bayley,
Associate Professor,
Weber State University

Marybeth has been extremely responsive, friendly, and helpful! It has been a pleasure working with her. She has been able to answer all of my questions and many of them have been quite complicated.”Anonymous,

The customer service at SurveyGizmo is excellent – very prompt and easy to work with.”Michael Ihrig,
Communications / Web Specialist,
Stark State College

SurveyGizmo is simply the best online survey tool I’ve found… customer service at SG is extraordinary – I’ve asked for new features and seen them in a day.”Stefan Tornquist,
Director of Research,
MarketingSherpa

I truly appreciate your good customer service, because it would seem that most companies these days were sick on the day of their “Why It’s Important to Be Nice to Your Customers 101″ class :)” Amy Grover,
Southeast Service Cooperative

SurveyGizmo really does give great customer service compared to Survey Monkey who was very mean to me years ago. I thought I was only going to get SG for one of my projects, but have since started using it for tons of different websites. I highly recommend them, as they fix bugs almost as soon as you tell them, & take our recommendations seriously. Thanks guys!” Michelle Korn

Marybeth really went above and beyond the call of duty in answering my question. She created a sample survey showing me how I could accomplish what I’d hoped to achieve. Thanks so much!” Judy Fishman,
Analyst,
Aite Group

Thank you. You have been very helpful and kind. A nice difference from other technical support people!! Keep it up!! ;).”Sarah Bartishofski,
Wausau Financial Systems

SurveyGizmo has excellent customer service and good foresight of the various surveying needs. Too often surveying tools assume that simper is better – nuances do matter in many instances. What truly differentiates SurveyGizmo from the competition is the near-complete spectrum of interfaces ranging from predesigned tamplates to the ability to write custom-made scripts.”Anonymous