Survey Expert Ryan Farmer observes that many well-known companies aren’t branding their surveys, and discusses why survey design is hyper-important when you want to gather customer feedback.
Quotes
Praise For Support:
I love the way SurveyGizmo pampers its customers. It is a pleasant experience to work with them. I don’t feel like I am just using their tool, I feel that they are partners to my research and we are working as a team! :)”Anonymous
SurveyGizmo rocks! I always get the help I need, and fast!” Jill Trecker,
Guest Loyalty Manager
Garden Fresh Restaurant Corp.
Fastest response that I have ever received for a customer service question. Keep doing all the right things!“Anonymous
We have used other survey software products in the past, with abysmal support levels. The level of support and swiftness of a reply that went above and beyond really makes me glad we switched to SurveyGizmo!” Jullie Anne Williamson,
Director
Georgia Tech Consulting Services
The best on the net!” Sait Revda Dinibutun,
Graduate Student
Dogus University
SurveyGizmo deserves a theme song!” Anonymous
Chris shoots… He scores. He did an incredible job of helping me. Not only knowledgeable, but patient and not condescending.” Thanks for hiring him. Hank Stroll,
Publisher
InternetVIZ
Tess was absolutely wonderful. It is apparent that she really likes helping people. I would classify her support as enthusiastic and extremely knowledgeable. You are lucky to have her!!” Anonymous
Brilliant customer support!” Natalie Rimlinger,PhD Candidate – Clinical Psychology
Always concise while being thorough and prompt. Thank you!”Anonymous
I did not expect a response after midnight. Kudos. “T. Schoelzel,
Hillary provided service with humor, understanding – she was great! Of course, I had been spoiled by having service staff available every time I called.“Judy Fishman,
Aite Group
I have now used the email service and chatted online. Both gave me the answers I needed and in a timely manner. Thanks.” Anonymous
SurveyGizmo staff have ben so helpful to me during my MSc research project, such prompt and helpful responses, and always with a friendly tone. I will continue to recommend you to my fellow students!” Helen Worrall
Student
Chris was awesome. Really good customer service. I am under a lot of pressure trying to transition from another vendor. Chris was very patient and helpful. Immediately resolved most frustrating issue. Customer service was miles above previous vendor.” Barbara Esmedina
Communications Manager
CONEXIS
Adam was very friendly and knowledgeable.” Anonymous
Just wanted to thank you for making my master’s degree research a lot easier. I’m absolutely delighted with the free student enterprise-level pack, and the survey engine is really well designed. Definitely going to recommend you to all my applied linguistics colleagues. Keep on the good work and thanks again!” Anonymous
Graduate Student
Faculty of Arts, Zagreb, Croatia
You make me feel like I’m an important customer (though I’m sure you make all the others feel the same way.) Bravo!” Brian Surkan,
Research Teacher
The Walker School
Having phone support makes me so much more at ease taking on complicated projects.” Eric Bourgeois,
Data Analyst
BRX Research
Pharlain made the best of a bad situation and made sure my issue was fixed.” Tom DelVecchio ,
I miss dialed the number and got your sales department, the lady took care of the question without transferring me. She was the consummate professional. I believe that she should be promoted to Vice President.” Tyler Standley ,
Online Initiatives
Allscripts Corp.
Thank you for making SurveyGizmo such a user-friendly application – with a team behind it that reinforces the quality of the tool.” Joanne White,
Student
University of Colorado
Amazing that you answer questions for demo accounts!!! ” Jessica Chandler,
Lead Investigor
Centre for the Research of Hidden Populations
I think everything I needed was handled very well. The best feature is the live chat, which provides quick service.”Anup Bailey,
Doctoral Student
Everyone I’ve spoken with at your office has been unfailingly friendly, warm, understanding and very, very helpful.” Linda Kolker
Your knowledge and follow through with me made my day, my week, my month for these supervisors and committees. I sincerly appreciate your can-do approach and look forward to our university upgrading and working with you for many years.” David Harrison, Oxford
I have tried countless products on trial period in my career and have never had an experience like this – the SurveyGizmo team is phenomenal.” Ryan Farmer, Laredo Independent School District
As always, you technical support folks are superb and a pleasure to deal with.” Ted Davis,
President
Grace Strategic Services, Inc.
Terrific support – I could just call up and get quick answers to little things that were slowing me down!”Nina Rook, Stitch Marketing Research
You answered my questions so fast! Also, this website is SO MUCH BETTER than Surveymonkey, they don’t even compare!”Jennifer P.,
PhD Candidate
UCLA
Bottom line, I not only got the funding, but permission to bypass the budget and go ahead and get started at the first of the month. Can’t say enough good things about Jonathan Turk!“
Hillary went above and beyond to solve not just my issue to to prevent it in the future. She was very helpful and knowledgeable!”Leah Moretti,
Program Consultant
BCBSMA
Customer Service was amazing!”
Love the ability to use HTML to make complex surveys!“
Survey Gizmo was just perfect for my Master’s thesis project. The features were easy to use and complex enough to do what I needed. Thank you for allowing me to use your product free of charge. I don’t know what I would have done without it! “Laura Gilmore ,
Graduate Student – Nutrition Education
California State University, Chico
Awesome and fast help! Had some trouble with my account and SurveyGizmo fixed it immediately! Marybeth Alexander is the bee’s knees!”
Hillary was an absolute joy to work with. She understood my needs and helped me in a very timely and friendly manner. She was FANTASTIC!!! :)”Andrew Ferguson,
Consultant Anesthetist
eMusic, Inc.
You resolved my problem quickly and I would recommend your application to others and have already done so!“Andrew Ferguson,
Consultant Anesthetist
eMusic, Inc.
Superb customer service!“
Excellent support yet again. Response within 24 hours, helpful example report.”Andrew Ferguson,
Consultant Anesthetist
eMusic, Inc.
Wow! Hillary did such a great job helping me with this! She relieved my stress with her great attitude and helpfulness. Thanks Hillary!”Jacob Hershey,
Director, Research and Analytics
eMusic, Inc.
Great phone and email service – prompt, helpful and courteous. You guys are great.”
I am so impressed by the speed, efficiency, courtesy, and professionalism of the individual who assisted me with my concerns.”Jennifer Williams,
Quality Systems Analyst
California State University at San Marcos
You rock! Thanks so much for fixing the problem so quickly. Very impressive and makes me happy to be using SurveyGizmo! Thank you!”Leah Short,
Web Content Manager
Board Member Inc.
I couldn’t ask for better support. All who answer the phones there have been remarkably friendly, efficient, and knowledgeable.”Richard Haller,
CIO
Susan L. Haller and Associates
The most efficient customer service I’ve ever had.”
Each representative that I have contacted, either by phone or e-mail, has been very pleasant and helpful.”
Lisa did a fabulous job helping me with a variety of problems on a form. Great job by her – couldn’t be happier.”Kyle Rohde,
Account Executive
ER Marketing
Alan was great. Very, very helpful. Very professional. I appreciate his work. You got a very good employee there.”
Your customer service is great!”Sunday Coulter,
Senior In-house Designer
Segal
I LOVE Marybeth! She’s knowledgeable and responsive!”
I am extremely happy (ecstatic) – you solved my problem very quickly and were completely friendly, helpful and supportive. I had made a mistake that I didn’t think I could recover from and you saved the day. THANK YOU!!!!”
Hillary did a great job helping me solve my problem and educate me how to avoid it going forward.”Joe Glines,
Texas Instruments
Keep up the good work.”
Hillary was very professional and anticipated my questions. She handled everything with ease and I was on my way within 10 minutes.”
I have some challenging requests, and I am impressed with how the customer service people jump at the chance to research and find a solution. Great job.”Michael Cushman,
President
Key change Institute
SurveyGizmo has exceeded my expectations every time.”
Excellent customer service! Very prompt, courteous, and helpful.”
I have had only positive experiences with everyone I’ve come in contact with at SurveyGizmo. I’m in the customer service/relations/marketing field and cannot express how well each and every representative has treated me. You always exceed my expectations, are friendly and knowledgeable. And if the answer is not immediately available, you call me back. Love, love, love SurveyGizmo!”
Very helpful. Brilliant customer service.”
I haven’t yet used SurveyGizmo for my studies but it looks just the job for my research. Changing my account to a student one was easy – many thanks.“Susie Osborne,
Student
Open University
Lisa did a FANTASTIC job. We are extremely impressed with her and your wonderful product.”
I’ve never been so impressed with an online customer-service/help desk experience. There was nothing about the responses that seemed computer-generated or canned-answer — I really got the sense they had the time and inclination to solve my specific problem. And somehow, in a way that was both efficient and conversational. Thanks guys,”
I love how sincere all of my customer service experiences have been with Survey Gizmo. I know I’m dealing with a real person, who is both knowledgeable and prompt, and not hesitant to go the extra mile. And you know when you end up exchanging cookie recipes with the help desk, that you’re dealing with a really sweet group of people! Thanks, y’all…”
The product is very good but it’s knowledgeable, prompt and friendly customer service (in those instances when it’s required) that makes the critical difference.”
SurveyGizmo’s customer service consistently exceeds my expectations. It is far better than many of our other service providers.”Erin Stoughton,
Marketing Manager
Eat’n Park Hospitality Group
Always a pleasure!”
Very quick and helpful service. And he made an effort to help me understand where my error occurred and how to address it in the future. Thanks!.”
My representative was very nice.”
Thus, far I have been very impressed. This project is extremely important to me so I GREATLY appreciate the clear, competent, and professional treatment that I have received to this point.“Don Cuniff,
Director
SecureSurveys
A really helpful call to customer service. Greatly appreciated!”
You guys have the BEST customer service. You’re always available, helpful and quick. I can’t say enough great stuff about your customer service team members. Thanks!”
Alan was extremely helpful and responsive to our need to get the survey back on-line as quickly as possible.”
Brilliant! Can’t give you enough positive feedback! I’ll def be recommending you to my colleagues.”
Jonathan was quick to respond to my questions and overall was a tremendous help. I will highly recommend you guys. Thanks!“
Marybeth helped me on two matters within the one week and was extremely helpful. My questions were answered and resolved promptly and efficiently.“Carlie Maffescioni,
Marketing Coordinator
Hobsons
Jonathon was able to answer my request in one email! Not only did he point me to a great tutorial, but he took the time to type, step by step, what I should do. He saved me a lot of time!“Andrea Boerneke,
Above and beyond! Thank you so much! Every time I have contacted customer service, it has been a positive experience. I feel like you really care, like contacting an old friend.“Jan B,
Senior Analyst
Wells Landers Group
Super tech support. The staff is really wonderful, especially Hillary , who solved my question in seconds and deserves a raise in my opinion. Like and recommend.”J. Groshek,
Professor
Iowa State University
Very impressed.”Sheila,
Communications Specialist
Ascension Health
Appreciate the customer centricity and promptness in responding to customer needs.”Anonymous
You guys saved me from myself! I accidentally deleted a set of data and within 24 hours it was recovered.”Rebecka Anderson,
Technology Coordinator
SpecialQuest Birth-Five
Very very very good.”Karl Blanks,
Co-Founder
Conversion Rate Experts
When someone goes the extra mile for you that means a lot. The customer service is excellent, the interface is simple, and the site crushes it competitors by offering more features. Thanks so much for allowing me to run a survey on my site.”
The service I received from SurveyGizmo, but especially Marybeth Alexander, was outstanding! Marybeth is responsive, courteous, helpful, and smart. After a unique issue with my survey, she stayed late to fix it and at my request, called me later that night to confirm that it was fixed. Her service is much appreciated and I will definitely use SurveyGizmo again because of it! Thanks so much.”
Being a brand new customer, I was extremely impressed by the prompt response and assistance. First impressions are important. Brittany Heidtke and SurveyGizmo have made a great first impression on me. Thank you.”David Yardley
Sarah was EXTREMELY helpful and patient as I obsessively questioned every aspect of the distribution of my fairly large study.”
Brittany was very helpful and seemed to understand perfectly what I needed to do with my doctoral work, explaining how their survey service was able to provide the support. Other sites’ representatives had some difficulty understanding what I needed, and frankly, were not able to provide the necessary survey functions.”Diana Dowdy
Absolutely the best Customer service I ever met! Never had a response to a problem in 5 minutes (or even less :) )And the student offer is smashing! You saved me a lot of time with my dissertation and I already wrote it to all UNI and applicable friends on my Facebook and will carry on spreading the word. Thank you very very much one more time! “Pavol,
Postgraduate Student UNI of Huddersfield
Thank you for such a prompt response! She completely understood what I was trying to do and provided a very clear and simple explanation of how to make it happen!!”Debbie,
Director of Marketing
Sarah was prompt and professional. What more can I ask?”
Where else can you find customer service like this? Jonathan and SG are the best!”Patrick Sulliva,
Associate Professor,
Emory University
Thank you Toi, for responding to my email so quickly and promptly!”Jennifer Baldillez,
CEO,
Breaking Tradition
Thanks Super Mario!”
Your customer service is fantastic. We heard that before we even had an Enterprise license. Great reputation!”
With a deadline looming, I feared it would take days to get a response. Instead, Marybeth emailed me Sunday night and the next day gave me a work-around. I could not ask for better service.”Bob Fournier,
VP,
Launch Pad
Jonathan is always extremely helpful! We work with other partners that have many times the number of employees that SurveyGizmo has, yet their client support pales in comparison, both in terms on response time and expertise.”Erin Stoughton,
Marketing Coordinator,
Eat’n Park Restaurants
Best customer service experience I have had with any company in a long time. Marybeth has certainly made the decision to subscribe to the Enterprise product an easy one.”
I just have to let you know that one of my staff, Eli Rosenberg, had what he described as his ‘best customer service experience ever’ with your support folks on the phone today. We’re doing some pretty complicated stuff, and he reported that whomever he talked to was extremely knowledgeable, very open to hearing about what our needs were, and very responsive to his concerns. The SG product is great, and we’re using it extensively in our public health research. But the amazing customer service is the icing on the cake! I’m trying to turn on everyone in the research community I can to SG — it’s become a critical part of our research endeavors.”Patrick Sullivan, DVM, PhD,
Associate Professor,
Emory Health
You guys are THE BEST hands down. We tell everyone we know to please step back from and do NOT feed the monkey! Keep up the GREAT work you ALL are doing…we LOVE you guys!”Rick Zwetsch,
Principal Partner,
interSector Partners, L3C
Even when I have a question I should have been able to answer myself, the support staff are great. It is easy to get lost in the options when working with a large survey…. the help staff are always calm and clear… and try hard to solve all problems!”Karen O’Brien,
Research assistant,
University of Manitoba
Customer service of this high quality insures customer loyalty.”Joseph Lipman,
President,
Corporate Development Associates
Your customer service is superb – so much so that I feel like I’m taking advantage! I have discovered your website’s support articles & video training, so hopefully my e-mails for help will become less frequent.”Lidy Lee,
Administrative Assistant to Executive Director,
Youth Science Ontario
Your people were incredible. I was amazed at the response time and knowledge of the representatives!!! Thank you”Carl Peyron,
Senior Consultant,
MIND YOUR BRAND
Swift and efficient support – when I was totaly stuck, thank you!”Edward Salina,
Assistant Superintendent of Schools,
Roslyn Public Schools
Great product and customer service, better than other online survey products.“Cristobal Avila,
Marybeth was FANTASTIC!! She not only answered every question I had (within HOURS of my request – not days), but went the extra mile to ensure my survey exceeded even my expectations. Before coming to SurveyGizmo I researched a number of survey options and I can safely say that the quality of your product is exceeded only by the helpful and knowledgeable people you have working here (I don’t want to leave out Jonathan Turk or Brittany Heidtke!). Thank you for making my ideas a reality!!”Dr. Bruce Bayley,
Associate Professor,
Weber State University
Marybeth has been extremely responsive, friendly, and helpful! It has been a pleasure working with her. She has been able to answer all of my questions and many of them have been quite complicated.”Anonymous
The customer service at SurveyGizmo is excellent – very prompt and easy to work with.”Michael Ihrig,
Communications / Web Specialist,
Stark State College
Survey Gizmo’s customer service is prompt, helpful and courteous. Not only that, their survey software is the best I have tried.”Research Assistant
I cannot say enough positive things about the outstanding, patient assistance I receive from Survey Gizmo’s customer service team.”Judy Fishman,
Analyst,
Aite Group
Jonathan was exceptional. Without him, our project would have been a mess. Thank you so much.”Alexander Bezdek,
Associate,
Investor Group Services
I just had to take a moment to comment on how appreciative I am in the excellent customer support I received while working with Survey Gizmo and Jonathan Turk. He has been instrumental in navigating me effectively when utilizing the tool and positioning my questions for a very vital survey we are launching to ensure maximum return.”Elizabeth Catherwood,
National Sourcing & Alumni Manager,
Grant Thornton LLP
Their response to my technical questions is outstanding.”Patrick McDevitt,
LeverageYourData.com
Mario was very helpful. As usual SurveyGizmo’s customer and sales support has been exceptional. It has really made a difference for my company.”Gregg Tarter,
Director of Research,
EXACT Sports
Great service–Cheri and Chad have met me on my learning curve and helped me learn how to do what I want to do with SurveyGizmo. I am very happy with how they have helped me to take advantage of the advanced customizations possible with SurveyGizmo, for example scripting for query strings and modifying the CSS code. They go the extra mile to help me learn and your competitors (i.e. Zoomerang) do not.” Elizabeth Mizelle,
North Carolina Division of Public Health
SurveyGizmo is simply the best online survey tool I’ve found… customer service at SG is extraordinary – I’ve asked for new features and seen them in a day.”Stefan Tornquist,
Director of Research,
MarketingSherpa
I truly appreciate your good customer service, because it would seem that most companies these days were sick on the day of their “Why It’s Important to Be Nice to Your Customers 101″ class :)” Amy Grover,
Southeast Service Cooperative
SurveyGizmo really does give great customer service compared to Survey Monkey who was very mean to me years ago. I thought I was only going to get SG for one of my projects, but have since started using it for tons of different websites. I highly recommend them, as they fix bugs almost as soon as you tell them, & take our recommendations seriously. Thanks guys!” Michelle Korn
Marybeth really went above and beyond the call of duty in answering my question. She created a sample survey showing me how I could accomplish what I’d hoped to achieve. Thanks so much!” Judy Fishman,
Analyst,
Aite Group
Thank you. You have been very helpful and kind. A nice difference from other technical support people!! Keep it up!! ;).”Sarah Bartishofski,
Wausau Financial Systems
SurveyGizmo has excellent customer service and good foresight of the various surveying needs. Too often surveying tools assume that simper is better – nuances do matter in many instances. What truly differentiates SurveyGizmo from the competition is the near-complete spectrum of interfaces ranging from predesigned tamplates to the ability to write custom-made scripts.”Anonymous
Thanks for fixing this problem so thoroughly — you went above and beyond the call of duty.”Leona Coffee,
The National Acadamies of Science, Engineering, and Medicine
You are very efficient about answering our questions. Thank you.”Pete Comley,
Chairman,
Virtual Surveys
SurveyGizmo is faultless, it has given our business everything we need in terms of survey technology. Its features are superior to SurveyGizmo’s rivals, and quicker and easier to use. The customer support is lightning quick.”Hamish Oakley,
USU Advocate
SurveyGizmo has made my life much easier. It’s integration with Salesforce.com has contributed to making my organization function seamlessly. Our website, SurveyGizmo and Salesforce all work well to increase our 13,000 plus members experience. A single sign-on populates profiles, captures users’ interests through surveys and assists in providing quick follow-up to member issues by routing SurveyGizmo to Salesforce Cases.” Avi Fichman,
VP of Development & Organization,
Open Compliance and Ethics Group (OCEG)
Thanks … My company actually switched from using Zoomerang for the last two years to SurveyGizmo. I did a lot of research, and I was impressed with the fact that you had all the same features, plus some great additional ones!”
More Customer Quotes:
The best survey tool I’ve ever used. Extremely comprehensive and a beautifully designed interface. Simple to use but includes complex reporting options built in as standard. Brilliant!” Chris Jones,
Cultivate Consulting
I have talked to 100′s of phone support people over the decades this ‘old geeser’ has been computing. Chad is in the top 1%. Thanks for choosing the best! Hank Stroll,
Publisher
InternetVIZ
Overall, the promptness and helpfulness has been great. Even something small that I could have been instructed to fix, they made the change for me.Anonymous
Response was immediate and helpful. Thank you! Brandon Abo,
Keep up the excellent work! Michael Scroggins,
Marketing Manager
METRO Transit
If SurveyGizmo was a person, we’d be hugging! Dan Sullivan,
Internet Marketing
Gravity SEO
We are creating a survey to be completed by people who are visually impaired so accessibility is our foremost concern. We’ve tried both Survey Monkey and SurveyGizmo. SG seems to be more compatible with screen readers and the customer service and support with SurveyGizmo is better by far!”Deborah Duffy,
Research Specialist
University of Pennsylvania
Technology is very user friendlyStefanie,
Marketing
Ecolab
Dear Survey Gizmo, I love you guys.”Amber Warner,
Field Coordinator
Seeds of Science/Roots of Reading at Lawrence Hall of Science
AMAZING work, thank you.“
Every member of the staff I have encountered is extremely friendly and knowledgable.”Jane Jetabut,
Cataloguing Specialist
Discovery Communications
Everything went just perfect guys! You rock!“
I love the look and feel of the surveys. It can do semantic differentials and that’s just awesome!”Usability Studios Staff
So many cool and easy features for building surveys.”
Replies faster than the speed of light! :)”Apoorv Sharma,
Student
IMT Ghaziabad, India
I always get a quick and good answer to my questions, even when I set the priority to ‘low’.”
I’m becoming spoiled by all your excellent, courteous service. You make other companies look positively antisocial by comparison. This is how business was always meant to be conducted – to put a smile on the customer’s face for the rest of the day.”Gus Griffin,
Director
Terra Pura Consultancy
I have tried other services, but so far, this was the most versatile. I was very happy with the options offered for the surveys, and had great experiences – twice – with customer service.”
Why does Jonathan Turk not have his own holiday? This guy makes me look like a friggin’ genius! I know without a doubt that he has saved more people than the Coast Guard. Do something for him. Maybe some new flip-flops, a nice Hawaiian shirt, dinner at McDonald’s…. something. All I know is that he’s got my vote for Dude of the Year!”Will Zrnchik,
Director of Communications
International Pemphigus & Pemphigoid Foundation
SurveyGizmo.com offers an easy to use, powerful tool which can make implementing your survey a snap.”Derek Levine,
Dream Researcher
LucidDreamResearch.com
Your speed in answering and taking care of a question is amazing!”
Extremely pleasant and easy to work with.”
Chris and Jonathan were a great pair of problem solving awesomeness. Thanks!.”Matt Koltermann,
Senior Manager of Community Engagement
Cross-Cultural Solutions
The student account plan is brilliant. I’ve used it for my dissertation, recommend it to many others during my work, and want to have it at my future institutions.”Anonymous
The customer support person was helpful and even inquired thoughtfully about what I was trying to do in order to enhance his ability to help me. That was great! Support like that is hard to find. The primary competitors that I am aware of are Survey Tracker and Survey Monkey. I’ve worked with Survey Tracker, and have seen the results from Survey monkey, while all products are subject to the limitations of their users, right now I feel this is a much stronger option.”Nicole McDonald,
System Director
KCTCS
AWESOME SUPPORT!!!!”Anonymous
Thanks so much; it’s really wonderful that you support students in this way – really brilliant.”Anonymous
Thank you for the quick service. Of course, wish the bug wouldn’t have been there, but I know you’re managing a complex product and do appreciate the good service.”Til Luchau,
Director
Advanced-Trainings.com
Outstanding support, as usual.”Paul Suszynski,
Interactive Developer
Gulfstream Aerospace Corporation
I appreciate the openness of the design it affords a lot of individuality and creativity.”Anonymous
Awesome techie…He was very very friendly.”Abhishek Bhattacharya,
Student
OJAS CampusTalk
Alan is especially adept at understanding the customer’s questions and makes every effort to explain and offer assistant that meets their needs. He seems to go the “extra mile”.”Janet,
Sr. Research Associate
Hilary was great – I have had a long week and could not figure out something very simple. She did not make me feel “useless” at all!! Thank you Hilary.”Jennifer Stoessel,
Client Services Associate
Graham Pelton Consulting
Hilary was great – I have had a long week and could not figure out something very simple. She did not make me feel “useless” at all!! Thank you Hilary.”Jennifer Stoessel,
Client Services Associate
Graham Pelton Consulting
Alan was awesome! He answered my question within minutes. He also waited on the phone to make sure everything worked out okay. Very, very good experience!”Andrea Boerneke,
Market Research Analyst
Direct Supply
Great experience. He knew exactly what I wanted and clearly explained how I could use the feature I wanted to use!”Jeff Kasper,
President & Chief Innovation Officer
ServiceQuality.US
Thanks for all your great help Lisa! You guys rock!”Mike Moskovitz,
Public Affairs Manager
Willamalane Park and Recreation District
You’re the best!”Elizabeth Simpson,
VP
ABPM
Great comments, help etc. Always prompt and friendly. I don’t always get the technical stuff in the tutorials so the support staff is great about making it easy to understand.”Kendra,
Employee Trainer, Education Dept.
Segal
Its very nice to deal with a company/support person that is dedicated to answering my questions and finding out the answers quickly.”Karla Embleton,
Educational Technology Coordinator
Iowa State University, Human Services
Once again, Alan’s the Man in the White Hat riding in to save the day!”Anonymous
Lisa really helped me out when the coworker who created the survey was on vacation. The survey had been launched and I was nervous about losing data that had already been entered. Never having worked in SG, I needed to make a change. Lisa was a huge help – I couldn’t have done it w/o her!”Whitney Fazzia,
In-house Designer
Segal
Brilliant so far but am completely a newbie so will respond more when I’ve had chance to set myself up. Support has been fantastic!”Anonymous
I used to run an IT help desk – you all ROCK!!!”Susan Chaffee,
Hillary Totally Rocked! Educational and Entertaining! I came with one problem, she helped solve the problem and she helped educate me to know there are better solutions I can use in the future.”Anonymous
Thank you!!! I appreciate the quick response so I could meet my deadline.”Candace Gruber,
Business Systems Analyst
University of California, Riverside
Thanks to all of the support team! I appreciate the team’s diligence and understanding to us users and our errors!”Anonymous
Thanks! Chris is articulate, efficient and professional.”Glenn Levine,
Director, Humanities Language Learning Program
University of California, Irvine
It’s very helpful for me, as a web developer, to be able to talk to someone that knows exactly how the product works, including the technical features that not every customer would use.”Joe Marty,
Senior Research Associate
Intermountain Healthcare
Stellar, Quick and productive.”Anonymous
Chris was very effective at understanding what I wanted to do with Gizmo, suggested a great solution, and then walked me through my misunderstanding to enlighten me on even more complex uses of the solution. Great work and great illustration of how flexible the tool is.”Sean Meegan,
Senior Research Associate
Intermountain Healthcare
Really appreciate Pharlain’s help today – many thanks.”Anonymous
Chris was awesome. He understood my issue and responded efficiently and quickly to the problem. SurveyGizmo has some great customer service reps – will recommend in the future/continue using on future campaigns.”Mallory Diamond,
Department Director, Account Planning
Ithaca College Ad Lab
Letting me get a taste for the phone support on my trial account is a really good business decision. I foresee paying per incident at least a couple of times in the future after having experienced the quality.”Anonymous
Thanks so much for handling my problem. I really appreciate the fast and efficient service.”Mike Moskovitz,
Public Affairs Manager
Willamalane Park and Recreation District
Very prompt reply!”Anonymous
Alan and Jonathan are the BEST.”Anonymous
Thank you for solving the problem in timly manner.”Blanka,
Creative Director
Blanka Creative
Alan Yim gave me a very concise, exact answer and even ran & attached an example of what I was asking in his reply. Kudos to Mr. Yim.”Anonymous
Thanks! Chris is articulate, efficient and professional.”Glenn Levine,
Director, Humanities Language Learning Program
University of California, Irvine
I’m shocked at how great and easy it was to get help. Thank you so much!!”Anonymous
Awesome job, thanks for the help!”Anonymous
Graphics are very nice, easy to use, it’s great!”Anonymous
It’s just nice to have a phone number to call. I think this software will meet our needs.”Anonymous
Maybe it sounds exaggerated but it’s the best customer support I know. Friendly and quick even the occurring problem was a little of my fault. Thank you!”Anonymous
I was not expecting a phone call, and Alan was able to quickly assess my needs and get me everything I needed. I am a customer service rep myself, and I can tell you that I have NEVER received the attention and help like I get from SurveyGizmo. SurveyGizmo’s employees set the customer service bar so high, it’s untouchable! Bravo – keep up the good work!”Anonymous
Lisa was patient and kind.”Anonymous
Hillary rules!.”Anonymous
Mario was friendly and knowledgeable and quickly figured out how to get on the same page with me (including my level of tech expertise / naivete) and think creatively about how I could achieve my company’s goals. If post-sales customer support is as good as pre-sales, SurveyGizmo customers are in great hands.”
I would ABSOLUTELY recommend Survey Gizmo’s customer support to anyone. Service has been prompt, thorough and right on topic. Both Sarah and Marybeth stepped up, going way beyond what I would have expected in terms of support”Mike Becker,
System Analyst
Dalton Alliances, Inc.
Love your product, love your service, love your upgrades. I researched many online survey products and yours is by far the best. And, it’s a terrific value. It’s so rich in design and analysis features–every survey I create with SurveyGizmo is better than the last.”Jean Crooks, Ed.D.,
Principal,
A2 Research
I’m new to this, but am very impressed with the ease of survey construction and modification and the breadth of question types available.”Bob Raymond,
Executive Committee,
Northwest United Football Club
I have looked at five other survey tools and none of them have offered the design and level of survey tool as SurveyGizmo for a free student account. I saw one of my friend’s surveys and knew I had to switch. This is great for a student.”
Your service is superb. I appreciate it and recommend for others.”Shamalee De Silva,
Senior eCommerce Executive,
I am currently evaluating this tool, assessing against my experience with Survey Monkey and RatePoint. I’m pleasantly surprised by the functionality of your product and the ease of use.”Carol Cole-Lewis,
Internet Marketing Consultant,
Finding it easier to use than surveymonkey“Graham
Your willingness to work with students is such a great asset to your company. Even when I finish with my research I intend to continue using your company.”
Graduate students are in dire need of low-cost, effective survey tools for thesis research. Thank you for recognizing this gap and providing students with a quality framework.”David Czuba,
Graduate Student,
Green Mountain College
I will certainly recommend SurveyGizmo services. They are very professional and accurate in their work. They also deal very easily with complex surveys with show/hidden questions and this is really a value added that I did not found in other companies. I also appreciate the human touch of the support persons.”Maria Bueno,
Programme Manager ,
DRN Srl
This was my first experience with online surveys, but I successfully designed and published a ten page marketing survey the first day with SurveyGizmo. “Trevor Tregellas
I had used other services like Survey Monkey and Zoomerang, but yours is on a totally different league. Great job. “Fernando A. Senior, PhD ,
Training & Development Consultant ,
Chile
The site was easy to navigate and very user friendly. I hope to use it for next semester and I will pass the word along.”Kalyca Lawrence,
Student,
Metro State College of Denver
As we say in the UK, Survey Gizmo is without doubt the Daddy of survey tools“Charles Meaden,
Managing Director,
Digital Nation
Keep up the great work!”Frank Villa-Abrille,
User Experience Consultant,
BravoTech at Nokia
Free and super. God bless You”Jan Műller,
System Administrator,
OTIS a.s.
I am loving the product…saving me hours in research time and much more. ” Donna Hartz,
Research Project Manager,
Centre for Woman’s Health Nursing and Midwifery and the University of Technology Sydney
Basically, my experience to date is this: tell the Survey Gizmo support group what I need. They will do all they can to make it a reality.”Judy Fishman,
Analyst,
Aite Group
I have been creating and fielding online surveys for five years, and I have used several other providers before now. The tech support I have received from Survey Gizmo is worlds beyond all other providers. Your support has consistently been timely and to the point…friendly, competent service techs too. Nice work!”Sherwood Smith,
President,
Avenue ISR
SurveyGizmo has, without a doubt, the highest level of customer service I have ever encountered. I’ve had custom solutions built for me, before even having a chance to hang up the phone.” Jon McDade,
Interactive Marketing Strategist,
Media Logic
My best customer service experience ever….Keep up the good wok! I’ll let all our team know of your superior service!” Javier Broch,
Senior Usability Analyst,
Human Factors International
Wonderful customer service! Marybeth was very helpful. Thanks! :) ” Jessica Roop,
Marketing Research Associate,
Saperstein Associates
Prompt response, especially given the 12 hour difference in Australia and in the U.S. A pleasant surprise on a prompt upgrade of my Pro plan, for non-profit purposes! : ) ” Vanessa Tang,
Student,
RMIT University
I’ve got to tell you that you are providing the best customer service I’ve ever experienced from any company, which is amazing, considering that it’s something for which I’m paying less than $50 per month.” Storm Cunningham,
CEO,
Resolution Fund, LLC
Mario was able to take what I thought to be a very confusing programming problem on our end and provide a quick and simple fix…he showed me that [SurveyGizmo] is indeed the best web-survey program available!”Matt Braun,
Senior Project Administrator,
Loyalty Research Center
Have received exceptional customer support service from Marybeth. She is extremely knowledgeable in the subject area and easily understood all of my questions.” Steve Frauenheim,
Sr. Analyst,
EEI
I have been looking into survey and database tools for my company and Jonathan has been an enormous help in the process and one of the best examples of customer service that I have dealt with… after the wonderful customer service and prompt, helpful answers to questions that Jonathan has sent me during our many email exchanges — he certainly provides a great face for your company!”Emily Maretsky
“I was impressed by the accessibility of the survey form. I am legally blind and I use a screen reader. I usually encounter difficulties filling in online surveys, due to accessibility issues. But the SurveyGizmo form was easy to read, and even the tables were easy to follow with excellent labeling of all the elements.”Gisele Mesnage
Accessibility (for those with disabilities), support responsiveness, and ease of use… I was impressed with the depth of functionality of the tool.”Benjamin Healey, PhD.,
Inquisio Ltd.
I continue to be impressed with your ability to hire. You know I already hold Mario, Chad and Brittany in high regard. My recent experiences with both Jonathan and with Marybeth have been equally impressive. Congratulations on that.”Bill Johnston,
JWB Research
It’s very reassuring to deal with people who are actually going to look into your problems — even the dreaded intermittent ones — and not just politely accuse you of being an idiot.”Ken Siev,
Systems Analyst
NYU Steinhardt
I tried out your show/hide logic suggestion, and it looks like it’s going to work great. I can’t even begin to tell you how many hours I spent trying to figure out a similar process using QuestionPro.”John Wilkinson,
Thoughtwav.com
SurveyGizmo is hands-down the best online survey service available anywhere (I’ve checked into them all). It’s robust, easy to use, user-friendly, and packed with features (like dupe IP checking and geographic tracking, as well as survey templates) that makes SurveyGizmo the leader. I’ve used SurveyGizmo regularly to help identify customer needs and build my business. A great time-saver and works perfectly. It’s worked perfectly in using it for over a year now, with over 2 dozen surveys. Highly recommended!” Ken Clahoun,
President
DayTradingUniversity
I LOVE your product. I have not found anything like it even for hundreds of dollars more. I did a lot of work to investigate other survey solutions, tried others (including SurveyMonkey)… yours is the best and the most powerful in it’s range. GREAT JOB.” Grant Bynum
I had to put together a survey in SurveyMonkey and really found myself wishing I was using SurveyGizmo! I felt so deprived not having access to the much more user friendly options of SurveyGizmo.” Shannon Cushing,
Centre for Research and Education in Human Services
Feb. 1 
Jan. 31