In all likelihood, you have used a Likert scale (or something you’ve called a Likert scale) in a survey before. It might surprise you to learn that Likert scales are a very specific format and what you have been calling Likert may not be. Not to worry — researchers that have been doing surveys for… Read More »
Email Support
What is this?
Our support team is available Monday through Friday from 6AM to 6PM MST to answer your email requests. While we do try to get back to you sooner, we will always contact you within 1 business day of when you submitted your request.
How do I email the support team?
Emailing support is quick and easy. You can always find us when you’re logged in by clicking on the “Help/Support” tab in the upper right hand corner of the screen, and then selecting “Help Desk”. Then once inside you click on “Create a New Request”.
Otherwise, if you’re not in the application (or you can’t login), you’re always welcome to email support directly at support@sgizmo.com, or sales directly at sales@sgizmo.com.
When would I use this?
Emailing support can help you get a quick answer to your question or issue. Each individual request we receive is assigned its own ticket number, and own personal support representative (which will most likely be different each time). This helps us keep track of the questions you have and allows us to keep you updated as fixes for issues are implemented.
We don’t want you to have to worry about being passed off to ‘Tiered’ tech support, so we like to make sure you’re only dealing with one support representative until your question/issue is resolved. We will only forward you on to a different representative by request, or if there is some need to speak to a different department (such as Professional Services) to get something special completed.
Apr. 17 
Apr. 5