In all likelihood, you have used a Likert scale (or something you’ve called a Likert scale) in a survey before. It might surprise you to learn that Likert scales are a very specific format and what you have been calling Likert may not be. Not to worry — researchers that have been doing surveys for… Read More »
Direct Phone Support
What is this?
We offer direct phone support to help solve any problems or answer any questions you might have. While this feature is reserved for Enterprise and Dedicated customers, if you have a serious problem you need help with, regardless of plan level, please don’t hesitate to call us. We’re here to help!
For potential customers still in a trial period, you are always welcome to call your dedicated sales representative at 1-800-609-6480, ext 1.
When would I use it?
There are many reasons why you may need to speak with someone over the phone. You may run into a situation that is more complex, and therefore not available in a tutorial, or easily explained over email. You may even be in an emergency situation (or on a deadline) where you need an answer now, and you can’t wait for an email response. Otherwise, you may just prefer to speak with a live person over the phone– all of these are great reasons to call!
What are your phone hours?
Monday Through Friday: 6AM to 6PM MST
What number should I call?
For Trial and Potential Customers, please call 1 800-609-6480, ext 1 (toll free).
For our Direct Support Line (with no phone tree), please call 720-496-2313.
For our Toll Free Support number, please call 1 800-609-6480, ext 2.
Apr. 17 
Apr. 5