In all likelihood, you have used a Likert scale (or something you’ve called a Likert scale) in a survey before. It might surprise you to learn that Likert scales are a very specific format and what you have been calling Likert may not be. Not to worry — researchers that have been doing surveys for… Read More »
Customer Support
It’s our #1 feature.
Seriously. We mean it. At SurveyGizmo, we’re insanely passionate about customer satisfaction. We hope you never have a problem using our survey software…but if you ever do, our award-winning Customer Support team will fix it on the double.
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We Pick Up the Phone
Anytime you need (well, okay, during support hours), you can call in and receive direct phone support from our survey experts. If you’ve got a problem, just call it in & we’ll solve it.
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We Write Back
Remember that pen pal you wrote a long letter off to as a kid? We’re not like them. We write back. Send us a support ticket, and we’ll get on it ASAP. Our average turnaround time is less than a day.
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In-Depth Tutorials
You can do a lot with SurveyGizmo – so much that it’s sometimes overwhelming! But that’s all good – we’ve got tons of survey tutorials to help you on your way. And our library is constantly growing.
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Open-Door Policy
Our customers are the reason our survey software is so versatile. Which is why we give you a voice in the matter – any time you have a feature request or idea, just let us know. We add new requests from customers to every release.
Other things about our support:
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Awesome Hold Music
You’ll ask to be put back on hold
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Fun Staff
We’ll do everything we can to leave you with a smile
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Professional Services
Our Professional Services team can build anything you need
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We Hold Webinars
…to help you learn more about our awesome software
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We Send Goodies
If you’re a good customer, you might get a surprise from us
Apr. 17 
Apr. 5