Disabling/Re-enabling users Tutorial

Deactivating users

There is no longer such things as "deleting" users. You work too hard on your user permissions to lose them by accident or when someone leaves the company, then comes back. All users can now be deactivated so they don't count toward your user limit, but we still retain their information in case you ever need to reinstate them again!

*PLEASE NOTE* If you're looking how to deactivate client users, please visit Client Users

Step 1: Go to Account-->Users, Teams & Roles--> Users

Step 2: Click on the small pencil icon to the left of the user you'd like to deactivate

Step 3: Click on the "Deactivate this user" option.

A warning message will appear.

Step 4: If you're sure you want to deactivate the user, click "Save Changes".

NOTE: All of the data (team information, permissions, etc) are retained when you deactivate the user, so when you reactivate them, all of their prior information will be available.

Viewing Deactivated Users

You can view and recover your deactivated users at any time. To view them follow the steps below:

Step 1: Go to Account-->Users, Teams, & Roles-->Users

Step 2: Click on the check-box next to "Show Deactivated Users"

TIP: The deactivated users will appear in gray, and be marked as [deavtivated] before their screenname.

TIP 2: The number of users you have deactivated is available in parenthesis to the right of the "Show Deactivated Users".

Reactivate Users

Do you have some pesky users that have left the company, or you just don't need any more? Have you deleted them, and then found out for some reason they need to come back into the project? Well fear not! You can now disable users, and bring them back as needed!

Step 1: Go to Account -->Users, Teams & Roles --> Users

Step 2: Click on "Show Deactivated Users"

Step 3: Click "Reactivate" to the right of the user you'd like to reactivate

This will bring you into the edit screen for this user, and will prompt you to activate the user.

Step 4: Select "Activate this user"

Once you've activated the user, the interface will give you the chance to make any changes you'd like before reinstating them again.

Step 5: Click "Save Changes" once complete.

NOTE: All of the data (team information, permissions, etc) are retained when you deactivate the user, so when you reactivate them, all of their prior information will be available.

Want to learn more about our User System? If so, please see the links below:

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