Redirect to a Website
A Thank You message is always nice, but sometimes you want to bring survey takers to you or your client's website when they complete the survey. You can use the URL Redirect action to let the survey taker end up wherever you want!
What is a URL Redirect action?
This feature is used to redirect a user from your survey to a website of your choice. It also gives you the ability to disqualify the respondent if needed, and can be used to pass variables to the destination website.
When would I use this?
This feature can be used whenever you need to redirect your survey takers out of the survey. Use this feature to disqualify a survey taker and redirect a survey taker if they don’t meet the particular demographic or parameters you’re looking for.
For Example: You may be asking someone to try out a new product that may only be available to people 21 and over. You can ask a question on the person’s age, and if they’re under 21, you can redirect them to a different site, or send them to a disqualification page that says “We’re sorry but you are not eligible to take this survey.” If you disqualify them, even if they hit the browser back button, they will not be able to complete the survey.
Another time you may want to use the redirect browser feature is when you want people who just completed your survey to log into your own database or website. You can place your redirect action on the thank you page so that when they’ve completed the survey, they’ll be sent straight there.
Setting up a URL Redirect Action
- Scroll to the page where you would like to add the redirect
- Click Add Action > URL Redirect
- Give your action an internal title (something that makes sense to you in the survey) and click Create
- Enter the link to the site in the URL field and Save Action
Additional URL Redirect Options
Your URL Redirect action a few additional customization options.
A. Disqualify - This setting will mark the response status as "disqualified" (this is most often use early in the survey)
B. Delay - You can add a delay (in seconds) to your redirect. Because redirect actions fire when the page is hit, if you want your survey takers to see your Thank You page, you'll want to use this setting to delay the redirect.
C. Fields to pass - You can also add fields (data from your survey) to pass (URL variables) into the redirect. To learn more, please see Sending Values through the URL Redirect Action
D. Run Action When - Finally, you can add Run This Action When logic to your redirects. This way you can set up separate redirects for when only certain conditions are met.
URL Redirects in Individual Responses
URL redirects are available Individual Responses on the View Responses tab. This allows you to see where the respondent has been redirected to inside of the View Responses tab. The link look look like the following:
Note: This will only work for URL redirects on the Thank You page at this time.
What should I avoid?
When adding a redirect action to your survey, consider the placement very carefully. If you’d like to redirect your survey takers to another website for reference material, but want them to return to the survey afterwards, we do not recommend using the URL Redirect action (as there’s no way to return to your survey from it).
Instead, we recommend using HTML to link the external site in the survey page, so that it will open a new window/tab and your survey takers don’t lose their place in their survey. To learn more, please visit Adding a Pop-Up Window to your Survey
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