Soft-Required Questions Tutorial

Available to All Account Levels.

Soft Required Question Options

After popular demand, we have recently implemented a Soft Required question type that you can find to the right of each question in your Create & Edit tab.

What does the Soft-Required option do?

The Soft-Required option reminds a survey respondent to answer question before moving on in the survey. The respondent can choose to continue without answering the question if they wish.

How is this different from a regular "hard" required question?

Well, a regular "hard" required question will require the question if it's not completed, throw up a warning, and if it's still not completed again, it will not allow them to move forward until they fill out something in that question.

A Soft-Required will throw up the warning, but let them pass through the second time they leave it blank.

Where can I find this option?

There are two locations:

1. On the Project tab--> Create &  Edit:

• If you decide to use this option, you will not need to click save, the system will save it dynamically.
• If you select the Soft-Required option, it will Un-Check the "Required" option (and vice-versa).

2. Within your Question Editor (Edit this Question)

• Please be sure to actually select "Save" after changing this within the question editor.

What will the error message that the customer sees look like?

• All required questions will have the following error message show up at the top.

• However, if it's a soft-require question, it will also have a gray border around the question that is soft required with the text:

(Optional) This question is important to the survey. If you meant to leave it blank, just continue. Otherwise, please answer it.

UPDATED: 05/24/12

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