Abandoned, Completed, and Partial Responses Explained

The Project tab--> View Data page displays a summary of all collected responses to your survey. The following is an explanation of each status, one of 6 categories:

• Abandoned
  • A respondent loaded the survey but did not answer any questions and click 'Next Page' or 'Submit Survey'.
• Partial
  • A respondent clicked 'Next Page' and submitted some data to SurveyGizmo, however they have not completed the survey by reaching the Thank You page or marked as completed through Advanced Page Jumping & Logic actions.
• Completed
  • The survey response was finished and marked as completed.
• Overflow
  • Responses that have been collected, but exceeded your current account's response limit. Upgrading can unlock overflow responses.
  • Note: If your account has unlimited responses you will not see this response statistic
• Disqualified
  • Responses where disqualification logic or quotas were triggered within your survey.

Don't be concerned if you see a high number of abandons, especially if the survey is on your website. Many individuals will view your survey and choose not to act. In some cases, if you have a large first page (or only one page), it can cause this number to be larger than would seem normal. Don't take it personally, many will come back and complete the survey later.

***UPDATE***: Abandons will automatically be hidden when you first create a survey. Here's a quick and easy tutorial on how to get those to show up on your View Data tab: http://surveygizmo.zendesk.com/entries/20367292-viewing-abandons

For email invite Status Log definitions, please see the following: http://surveygizmo.zendesk.com/entries/20315368-status-log-definitions

Updated: 05/15/12

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