Posts by Abraham Short

Your Guide to Understanding the Voice of the Employee

The founder of the Virgin family of corporations, Sir Richard Branson has been quoted as saying, “The best way to take care of your customers is to take care of the employees who take care of your customers.” For him, good customer service, which we all know is the key to survival in any business,…

Can You Trust Political Polls? Maybe.

Listen to any newscast, or read any newspaper, magazine, or online thinkpiece and the odds are that you are going to see at least one political opinion poll being touted. This is nothing new, Political polls have been with us almost as long as there has been politics. Which is to say, as long as there…