How to Bring NPS, CES, or CSAT Scores to Life
For most companies, NPS (Net Promoter Score), CES (Customer Effort Score), and CSAT (Customer Satisfaction) scores are collected and aggregated to provide an overview of how happy customers are with you and your service or product.
The Question is, how do you look at an aggregated score and see how your biggest or best customers feel about you?
The Answer is to act on each response individually while still evaluating the aggregated overview. In this way you respond to each score, engage the customer, and even close the loop with them (which always makes a customer feel happy and heard).
The Solution is to integrate your NPS, CES, and CSAT responses into the systems you already use. So a response triggers a message to the sales account manager as well as support ticket. From there, you can integrate product requests into your engineering workflow, upgrades into your sales systems, and positive feedback into quotes that help you sell.
Learn more about SurveyGizmo’s out-of-the-box Activated NPS Solution, including pre-configured surveys and reports, by calling 1-800-609-6480 or by emailing your account manager (firstname.lastname@example.org) or sales (email@example.com) today.
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