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Renewals Impact: Policy and Practices

TSIA's Rapid Research Response effort is designed to help technology and service leaders understand emerging challenges and tactics to the current crisis.
Participants will have access to real time results upon submission, and will also receive follow-up results, analysis, and dashboards as soon as they become available.

1. Approximately what percent of your company's revenues are recurring and renewable?
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2. How are your overall contract renewal rates doing in comparison to business-as-usual?
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3. Which of the following best describes your posture toward extensions for late renewals due to the COVID-19 crisis?
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4. Which of the following penalties for late renewal or non-renewal have you consistently “forgiven” in response to the COVID-19 crisis?Select all that apply
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5. Which of the following incentives are you consistently offering to encourage customers to renew their contracts during the COVID-19 crisis?Select all that apply
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We will send an email to this address with a permalink to the real-time report. This question requires a valid email address.
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