What’s The Secret to NPS Success? Time.

The following post is part of a series that will help inform readers of the power that a company’s Net Promoter Score has on its long-term business goals. The previous posts in the series can be accessed via the following links: The Top 5 Challenges That Hold Companies Back from Leveraging NPS Data to Develop…

The Higher the NPS, The Larger The Market Share

The following post is part of a series that will help inform readers of the power that a company’s Net Promoter Score has on its long-term business goals. (Source: Satmetrix. “The ROI of NPS: How to Focus on Customer Loyalty Delivers Financial Gains.” PDF. Accessed online July 18, 2017.) Satmetrix, a CXM software company and…

We Want to Showcase Your Unique Use Cases!

Calling all users of SurveyGizmo! Y’all are working on some amazingly creative projects with our solution, and we want to know all about them! If you’ve ever used our data insights platform before, then you know that due to its vast feature set and robust flexibility, SurveyGizmo’s capabilities are nearly limitless and extend beyond simply…

Using Net Promoter Scores to Boost Customer Satisfaction and Loyalty

The following post is part of a series that will help inform readers of the power that a company’s Net Promoter Score has on its long-term business goals. Here at SurveyGizmo, we practice what we preach. So with all of our recent discussion surrounding the importance of net promoter scores, you can bet your bottom…

The Top 5 Challenges That Hold Companies Back from Leveraging NPS Data to Develop and Improve Products

The following post is part of a series that will help inform readers of the power that a company’s Net Promoter Score has on its long-term business goals. It might sound like common sense to say that brands should continuously collect feedback on their products and services so that they can optimize their efforts and…

Supporting a Complete Product Lifecycle: Cradle-to-Grave

The cradle-to-grave analysis is typically applied to adhere to sustainability or environmentally sound supply chains often applied to waste management or raw material extraction. However for the discussion here, we are going to apply cradle-to-grave in a general sense to product feedback management. We often see when helping clients manage the data collection process for…

Ensuring Customer Satisfaction Through Non-Siloed Data (Case Study)

Panopto uses survey data to ensure customer happiness and retention. Panopto’s mission is to help anyone share knowledge using video. Since 2007, the company has created software that enables businesses and universities to create searchable video presentations in minutes from any device. Privately-held, Panopto was founded by technology entrepreneurs and software design veterans at Carnegie…

3 Key Takeaways From Our Product Feedback Management Webinar

Download the full recording and presentation deck from the July 11th webinar led by SurveyGizmo’s CEO and Sensory Experts at New Belgium Brewing. Co-hosted with Fort Collins, CO-based New Belgium Brewing, we hosted a live webinar on July 11th that highlighted the unique way the award-winning brewery incorporates product feedback into the QA process, to ensure consistency…

SurveyGizmo Integrates with Zapier to Save Users Time and Effort

SurveyGizmo’s integration with Zapier enables users to streamline data collection and analysis workflows across applications. At SurveyGizmo, our goal is to provide individuals and companies of all sizes with the tools that enable them to achieve their goals by working smarter, not harder. While the average person’s ever-growing arsenal of tech tools can help to streamline…

VOC: The Good, Bad, and Ugly Feedback — How and Why to Capture It All!

The information age leaves us drowning in new insights, perspectives, and ideas each and everyday. We can find what’s happening in the world instantaneously and within a click or two. This is no different for your company when it comes to searching out product feedback from your customers and target audience to build the foundation…