Client Spotlight: Understanding the Power of Panels with Brian Numainville

Welcome back for the second installment of our blog series on panel services. Our first installment centered specifically on what SurveyGizmo Panel Services is, and the many ways it allows researchers and business professionals around the world to conduct sharper research and collect more accurate, actionable data. For today’s post, I spoke to Brian Numainville, an…

Creating Qualitative Surveys with Video Responses Using SurveyGizmo and Pipe

The following post was originally written by Octavian Naicu, Founder & Product Manager at Pipe. This tutorial will show you how to easily create a SurveyGizmo survey that gathers qualitative data using recorded video answers. With qualitative surveys one asks for comments, feedback, suggestions, and other kinds of responses that can’t be easily classified. If…

Panel Services 101: How To Ensure The Best Survey Responses Possible

There’s nothing worse than investing time and effort into creating goal-specific surveys, only to realize that you don’t have the necessary contacts that allow you to receive valuable and actionable responses. If you’re allocating the resources to create insightful surveys, it’s essential to confirm that your return on investment is worthwhile. We get it. When…

Building Families Through Quality Data Collection [CASE STUDY]

Men Having Babies, Inc. is a nonprofit organization that was spun off in July 2012 from a program that ran at the NYC LGBT Center since 2005. The organization began as a peer support network for gay fathers and fathers-to-be, offering monthly workshops and annual seminars in New York. Over time, the organization grew and…

What Do Customers Want? [EBOOK]

The question, “What do customers want?”, has been a challenging one to answer for customer experience professionals. Knowing what is going on in the minds of customers can sometimes feel impossible. That is, if you’re not backing up customer-first initiatives without conducting consistently sound research. While there is no way you can know what customers…

2017 NPS Leaders by Industry [INFOGRAPHIC]

The following post is part of a series that will help inform readers of the power that a company’s Net Promoter Score has on its long-term business goals. The previous posts in the series can be accessed via the following links: The Top 5 Challenges That Hold Companies Back from Leveraging NPS Data to Develop and…

What’s The Secret to NPS Success? Time.

The following post is part of a series that will help inform readers of the power that a company’s Net Promoter Score has on its long-term business goals. The previous posts in the series can be accessed via the following links: The Top 5 Challenges That Hold Companies Back from Leveraging NPS Data to Develop…

The Higher the NPS, The Larger The Market Share

The following post is part of a series that will help inform readers of the power that a company’s Net Promoter Score has on its long-term business goals. (Source: Satmetrix. “The ROI of NPS: How to Focus on Customer Loyalty Delivers Financial Gains.” PDF. Accessed online July 18, 2017.) Satmetrix, a CXM software company and…

We Want to Showcase Your Unique Use Cases!

Calling all users of SurveyGizmo! Y’all are working on some amazingly creative projects with our solution, and we want to know all about them! If you’ve ever used our data insights platform before, then you know that due to its vast feature set and robust flexibility, SurveyGizmo’s capabilities are nearly limitless and extend beyond simply…

Using Net Promoter Scores to Boost Customer Satisfaction and Loyalty

The following post is part of a series that will help inform readers of the power that a company’s Net Promoter Score has on its long-term business goals. Here at SurveyGizmo, we practice what we preach. So with all of our recent discussion surrounding the importance of net promoter scores, you can bet your bottom…