Using Net Promoter Scores to Boost Customer Satisfaction and Loyalty

The following post is part of a series that will help inform readers of the power that a company’s Net Promoter Score has on its long-term business goals. Here at SurveyGizmo, we practice what we preach. So with all of our recent discussion surrounding the importance of net promoter scores, you can bet your bottom…

The Top 5 Challenges That Hold Companies Back from Leveraging NPS Data to Develop and Improve Products

The following post is part of a series that will help inform readers of the power that a company’s Net Promoter Score has on its long-term business goals. It might sound like common sense to say that brands should continuously collect feedback on their products and services so that they can optimize their efforts and…

Supporting a Complete Product Lifecycle: Cradle-to-Grave

The cradle-to-grave analysis is typically applied to adhere to sustainability or environmentally sound supply chains often applied to waste management or raw material extraction. However for the discussion here, we are going to apply cradle-to-grave in a general sense to product feedback management. We often see when helping clients manage the data collection process for…

Ensuring Customer Satisfaction Through Non-Siloed Data [CASE STUDY]

Panopto uses survey data to ensure customer happiness and retention. Panopto’s mission is to help anyone share knowledge using video. Since 2007, the company has created software that enables businesses and universities to create searchable video presentations in minutes from any device. Privately-held, Panopto was founded by technology entrepreneurs and software design veterans at Carnegie…

3 Key Takeaways From Our Product Feedback Management Webinar

Download the full recording and presentation deck from the July 11th webinar led by SurveyGizmo’s CEO and Sensory Experts at New Belgium Brewing. Co-hosted with Fort Collins, CO-based New Belgium Brewing, we hosted a live webinar on July 11th that highlighted the unique way the award-winning brewery incorporates product feedback into the QA process, to ensure consistency…

SurveyGizmo Integrates with Zapier to Save Users Time and Effort

SurveyGizmo’s integration with Zapier enables users to streamline data collection and analysis workflows across applications. At SurveyGizmo, our goal is to provide individuals and companies of all sizes with the tools that enable them to achieve their goals by working smarter, not harder. While the average person’s ever-growing arsenal of tech tools can help to streamline…

VOC: The Good, Bad, and Ugly Feedback — How and Why to Capture It All!

The information age leaves us drowning in new insights, perspectives, and ideas each and everyday. We can find what’s happening in the world instantaneously and within a click or two. This is no different for your company when it comes to searching out product feedback from your customers and target audience to build the foundation…

SurveyGizmo and Survox Integrate for Seamless Mixed-Mode Survey Deployment

SurveyGizmo’s data insights platform has been extended through an integration with the Survox platform to add voice-based survey solutions to the researcher’s toolkit. SurveyGizmo customers now have a greater selection of interviewing methodologies to optimally design their Customer Experience Management (CXM) programs and collect representative feedback quickly to inform timely decision-making. SurveyGizmo users can now…

Resource Alert: Build Better Products with Intelligent Product Feedback [EBOOK]

Gather and analyze customer feedback and collect actionable insights to improve your offerings Asking for and getting feedback on a new product or a soon-to-be-released product may seem like a no-brainer, but yet, many product managers fail to solicit feedback from both their team and customers early enough in the development process and throughout its lifecycle….

How 360 Reviews Foster New Business Skills and Growth

A new guide to help unfold the value of professional feedback from a comprehensive review, and how it helps your employees stick around longer is now available. A few years ago, CEO Christian Vanek sat down and wrote one of the best-performing blog posts in SurveyGizmo history – and it’s still getting all the spotlight….