Helping You During the
We are all facing extraordinary times and are responding to keep people safe from COVID-19. Unfortunately, social distancing can lead to customer distancing and employee distancing. Companies, non-profits, government agencies and universities (to name a few) are engaging the people they serve and are responding to their feedback to quickly adapt their organizations to meet the challenge.
At SurveyGizmo, we have built new tools to support our customers. SurveyGizmo is providing free templates to our customers that help them stay connected to their employees and to assess health risk factors when people are ready to return to work. While we are excited to help customers with our COVID-19 solutions, we are truly inspired by our customers and the powerful actions they are taking with SurveyGizmo to positively impact the pandemic.
The Return to Work Assessment
When it’s time for people to return to work, employers will take on a huge responsibility. In many cases, you will need to check on people daily. Anybody showing symptoms needs to stay home, and the same is true for those who are most at risk to contract COVID-19. This five-question survey can be completed in a minute each morning before leaving for work. At the end of the assessment, the employee receives a message telling them whether they can return to the office or should continue to work from home. Managers and Human Resources receive a consolidated report that summarizes and details where employees will be each day.
The assessment comes complete with symptom criteria from the Center for Disease Control (CDC) for US customers, the Public Health Agency of Canada for Canadian customers, and the World Health Organization (WHO) for those on the European Union servers. It includes links to the latest COVID-19 information on the appropriate public health websites.*
Again, with SurveyGizmo, there is no additional cost for collecting responses, which makes this assessment completely free for all of your people to take each morning. As with the Employee Connection Pulse, this survey is free for those with a SurveyGizmo subscription. You will find the template in Survey Templates, in the Employee Category.
We are Inspired by our Customers
Our customers continue to inspire us with their missions and their creativity in using SurveyGizmo to meet those missions. Here are some amazing ways that our customers are using SurveyGizmo to fight against COVID-19.
The medical industry has been extremely impacted by this pandemic. Not only are hospitals overloaded, but medical staffs and first responders are being pushed to the limits. Many SurveyGizmo customers are helping the Healthcare industry understand the impact the Coronavirus is having on people and resources.
One customer is using SurveyGizmo to perform mental health checks on their first responders and front-line workers. Depending on the results, the Human Resources (HR) department is notified and they can put the respondents in touch with mental health professionals or to offer time off where needed.
A customer reached out to us for some help in creating a diagnostic and screening survey. Answers to each question are processed through complex logic to arrive at one of four outcomes, depending on their risk of infection.
A major hospital is using SurveyGizmo for a multi-year survey assessing the hospital staff’s mental health as they deal with the pandemic.
A recruiting firm is using SurveyGizmo to identify nurses who would be willing to return to the front lines of the pandemic.
One pharmaceutical company used SurveyGizmo to better understand the pros and cons of using Hydroxychloroquine in COVID-19 cases.
A large medical practice uses SurveyGizmo to have patients register for telemedicine services. The registration is automatically forwarded to the scheduling team who contacts patients for medical history and to schedule appointments.
Another customer is using SurveyGizmo as a platform for feedback on healthcare providers; making sure that patients continue to receive the best care during the pandemic.
The global, cultural, and social impact of the pandemic could last for decades. People are changing the way they work, shop, and entertain themselves. Several SurveyGizmo customers are looking at how the Coronavirus is impacting their lives.
One customer is using SurveyGizmo to track the impact of COVID-19 on the food supply. The survey looks at the agricultural input supply, as well as food prices for the region. They are also studying the potential implications of global trade policies on the country’s rice supply.
Another customer looked at how the global pandemic is shaping the sentiment, behavior, and outlook of Australians. They found that Australians believe leaders need to be strong, confident, and open right now while people feel anxious and uncertain about the future.
Another group is running projects to explore which changes in the COVID-19 situation would elicit changes in people’s comfort with returning to public places. The survey explores what efforts by governments, businesses, changes in available treatments, vaccines, testing, and spread would alter people’s levels of confidence.
Several customers are conducting research to look at the social and behavioral changes people are adopting due to the Covid-19 pandemic. Many of these surveys are being conducted weeks apart to check for changes in beliefs and behaviors. Most are studying the effects of working from home and other new habits during the isolation period.
One firm surveys people on their investments during the pandemic. The survey asks about their specific demographic, investments, estimates on how long the virus will last, and which industries the investors think it will affect.
A major European university is using SurveyGizmo to assess possible fiscal stimulus responses to the pandemic.
Another researcher is studying people’s grocery shopping habits during the pandemic. They found that the different parts of the United States have very different shopping tendencies. In the Northeast, people are spending more on food, while the Midwest is spending about the same that they did before the pandemic. The South feels safer shopping in stores than the rest of the country.
It will be fascinating to see how these sentiments and trends change over time.
The combination of schools closing and parents working from home has created interesting and challenging changes in people’s habits and behaviors. One firm is surveying students and the effect the pandemic is having on their schooling and life.
Another firm is surveying daycare facilities about caring for the children of first responders and critical care personnel.
The Department of Education for a major metropolitan area is engaging employees to see what they need, how well they are working from home, and how to support them during this crisis.
Human Resources and Staffing
Working from home has changed the dynamics of the office. Those who cannot work from home need to follow social-distancing policies closely to work safely. Many SurveyGizmo customers are helping people and companies better understand what is needed and what is missing in the work environment as we try to flatten the curve.
One customer runs a benchmark survey for state and county governments across the United States. These surveys allow state and county government IT organizations to perform a self-audit of their systems and accomplishments in updating and maintaining their infrastructure. They can then compare strategies with other states to get ideas for improvements and capabilities by reviewing the benchmark report. This year the client is introducing questions regarding readiness for working from home, systems to enable remote work, and other questions specific to the effect of COVID-19. They are also utilizing the Section Navigator Action in SurveyGizmo to allow these organizations to distribute portions of the overall survey to different departments to collaborate on a complete response.
Another team is using SurveyGizmo and working with one of the US’s largest federal government departments to track project changes and keep timelines on track now that all employees are remote.
A Canadian company used SurveyGizmo to determine the root cause of poor video and sound quality on teleconferences. The survey included a link and instructions to test the speed of connection to determine who might need support. They are looking at ways to embed the speed test into the survey.
Customers are also using SurveyGizmo to check employees for COVID-19 symptoms. In one example, the employer sends notices to the employee’s supervisor when employees are affected. In another, a manufacturing company needs employees on site. As people come to work, their temperature is taken and logged. If employees have a fever, the results are immediately reported to HR.
More to Come
We are inspired by these amazing stories. While the Coronavirus pandemic has brought these stories forward, SurveyGizmo customers have positively impacted their organizations with our software for years. We will update this page regularly to include new solutions and new innovative ways people are making a real difference with SurveyGizmo.
If you are using SurveyGizmo to fight the impacts from the pandemic, or to help people in need, we would love to share your stories too. Please email email@example.com to share your story.
*The Return to Work Assessment template has been provided by SurveyGizmo in response to customer requests. This template does not replace any public policy decisions or remote working decisions that you as an employer must take to comply with any federal laws or local ordinances.