Customer Experience Management

Everyone within an organization owns the customer experience. Each team, department, or individual is responsible for optimizing their segment of the holistic customer journey to continuously provide an amazing experience to all customers. SurveyGizmo can help make sure you are providing a delightful experience for your customers at every interaction point.

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MOVING AT THE SPEED OF CX

Compechek found that their CX evaluation process for clients was sluggish, inefficient, and significantly limited. Their online tool, ASK LISTEN RETAIN, leverages SurveyGizmo to power customer experience surveys and yield real-time insights on a global scale.

Get this Case Study to Learn:

  • The challenges of measuring customer experience across the globe.
  • The importance of real-time data to actionable decision making.
  • Why Compechek decided SurveyGizmo was the right solution for their needs.
  • Results and benefits of implementing SurveyGizmo into their processes.
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ASK LISTEN RETAIN - Moving at the Speed of CX

The Holistic Customer Experience

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From the very first point of interaction through becoming a customer and growing an account, companies know that providing an exceptional holistic customer experience is no longer a luxury -- it’s a necessity.

Map your customer journey and break it down into segments to provide greater focus and clarity on where the biggest improvements in your customer experience program can be made to provide the greatest benefits to your bottom line.

Customer Experience Segments

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Marketing

Are your customers finding the right information to satisfy their needs? Marketing teams need to make sure they know where to find their prospects and provide them with the right information at the right time. SurveyGizmo allows you to measure interactions on web properties, during live events, and any other touchpoint in the marketing lifecycle to optimize every activity.

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Sales

Once a lead gets to your sales team, providing customized and in-depth information on the company, solutions, and products is the name of the game. Sales teams need to know where they are falling short and what elements of the sales process prospects love. Do you need more content? High level or more granular? Are customized demonstrations effective? Was pricing communicated correctly? SurveyGizmo can capture this information and more.

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Implementation/Professional Services

A seamless implementation or project execution is key to keeping the promises made during the sales process. If the sale goes smoothly but your team stumbles during the next phase of the journey, you’re already at a disadvantage for renewal and account growth. Know where your implementation process can be improved so every client starts off on the right foot and realizes quick time to value.

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Account Management

Some clients are more strategic than others. Some need more hand holding than their counterparts. Some just want to be left alone. How do you segment your current client base so your account management team provides the relationship that individual clients are asking for? SurveyGizmo helps you identify and bucket clients so they always get the care they need, no matter how much or how little that may be.

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Customer Service

It’s been reported that 78% of customers have not made an intended purchase because of a poor customer service interaction. The experience your staff provides during continued interactions with customers plays an integral part in whether customers continue to do business with you. SurveyGizmo can track and collect data on all elements of a service interaction and integrate with other enterprise systems to allow quick action to be taken.

Unique Capabilities of SurveyGizmo

SurveyGizmo Integration

Integration Options

SurveyGizmo’s ability to integrate with other enterprise systems used by your organization means you determine how your SurveyGizmo data is used in other areas of your technology stack.

SurveyGizmo Data Insights

Data Visualization

The SurveyGizmo InsightCanvas allows you to put a narrative to your Customer Experience data. Stakeholders from across the business can have a real-time, customized story attached to data from their journey segment.

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Custom Workflows

Take action on data insights quickly by setting up custom workflows so data collected about any customer experience segment can be routed and analyzed by designated individuals and teams instantly.

Hear What Our Customers Say

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"SurveyGizmo is an energetic company that understands quality customer service, and is on the cutting edge of technology. I'm excited to be in business with them, and they've provided immeasurable value to my company and its clients!"

- Peter Kmyta, President, Compechek
Let SurveyGizmo Enhance Your Customer Experience

SurveyGizmo gives you the power to decide which interaction points you want to collect information on, to make improvements to any part of the customer journey. Once that data is collected, taking action is easy with multiple ways to display, communicate, and distribute data to key stakeholders to always have a focus on exceeding customers’ expectations.

Get a Tailored Solution