How to Increase Response Rates for Customer Satisfaction Surveys

You know that customer satisfaction is important. Maybe, you’ve been surveying your customers for a long time. Or, maybe you have just launched your first customer satisfaction survey, and you are eagerly embarking on the journey to improving your customer satisfaction level. You know that you have asked the right questions and have prepared an…

Improve Rental Satisfaction using HomeAway & SurveyGizmo

 Are you looking to improve satisfaction reviews for your HomeAway property and improve your word of mouth marketing? While getting a review can help you book more rentals, sometimes you need detailed feedback from guests without nessessarily risking a negative review. In these cases, it pays to be proactive and get feedback before it becomes…

Guide to Voice Of The Customer (VoC)

Table of Contents What is Voice of the Customer Benefits of VoC Designing a Strategy Common Problems “Voice of the Customer” (VoC) seems to be one of those terms that vendors and professionals in the field love to toss around – but what is it? Our goal with this guide is to remove the hype from…

Boost Your Business by Converting Feedback Into Reviews

Online reviews drive those who are searching for your product or service right to your front door. It’s great if your customers love your business, but it’s even better if they share that love by telling their friends and family, and posting about it online. And just as a good online review can boost your business,…

The Rise of Surveys in Doctors’ Offices: How Communication Can Improve Health

One of the most important business relationships is that between doctor and patient. Like any relationship, it’s important to establish open lines of communication and trust with one another. Patients must feel comfortable coming to their doctors with their questions, while doctors need to feel confident that their patients are listening. When the average visit…

Sample Survey Questions: Customer Satisfaction Surveys

Every year, US companies lose an estimated $41 BILLION because a customer moves to a competitor after a negative customer experience (NewVoiceMedia). I can guarantee that your business has felt a portion of that $41 billion, whether you realize it or not. If you don’t already survey your customers, you need to start now. If…