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Learn How to Score Big with NPS

Net Promoter Score is a measurement used by many businesses as one of the main metrics of overall health, but can it be relied on as the single best measurement?

There is some controversy surrounding that question. Download our eBook to clear up the confusion and learn how to use Net Promoter Scores as a part of your overall business strategy to drive revenue and ensure long-term business success.

Ebook Cover

Learn How to Score Big with NPS

How does it work?

Net Promoter Score is calculated on a scale from -100 to 100 by asking an individual how likely they are to recommend your business to their family and friends on scale from 0 to 10. The individual scores are then bucketed as:

  • Detractors (0-6): unhappy customers who may spread negative word-of-mouth.
  • Passives (7-8): not particularly unhappy, but may be susceptible to advances from competitors.
  • Promoters (9-10): loyal customers who not only continue to purchase, but advocate for others to buy as well.

Once you have your scores, you simply subtract the percentage of Detractors from the Percentage of Promoters. That number becomes your NPS score! If you’re not happy with your score, time to look at where you are falling short of expectations. If you are happy, you can look closer to see where you can take parts of your customer experience from great to extraordinary!

Why NPS with SurveyGizmo?

SurveyGizmo understands why NPS scores are so important for a business to track and use in their strategies to improve customer experience (we use them too!). Collecting NPS data lets a company know where they can make improvements to increase customer loyalty and grow revenue.

We also know the realization that NPS data needs to be collected is only the first step. What good is data if you don’t do anything with it? SurveyGizmo is in the business of giving you the tools to collect, analyze, and take action on NPS data to make a difference in your business.

SurveyGizmo helps you make the most of NPS data by providing:

Real Time

Real Time

Data being used in the InsightCanvas is living and breathing by being continuously refreshed. New data collected will immediately show so you have the most up-to-date information at every moment.

Automated

Automated

Pulling many reports, combining large volumes of data, and working with different data export types can be time consuming. The InsightCanvas automates response collection, calculations, and the display of data for all of your stakeholders.

Digestable

Easily Digestible

The InsightCanvas makes understanding your data effortless. Simple and elegant visualizations reveal a comprehensive, yet straight forward view of your data so everyone can see exactly what action needs to be taken.

Branding

Relevant

Not everyone in your organization needs to see the same data. The InsightCanvas allows you to tailor the data viewed by department, team, or even individual, so you don’t have to wade through data that is unimportant to your needs.

Comprehensive Reporting

Comprehensive Reporting: SurveyGizmo’s advanced reporting capabilities let you slice and dice your NPS data in a multitude of ways - letting you dive deeper in your NPS data to find real correlations in your results.

World Class Support

World Class Support: Have a question? Need some guidance? Between SurveyGizmo’s leading support team, extensive documentation, and online trainings, you’ll be supported 24/7.

To see how the InsightCanvas can help you take action on your most important data, reach out for a demo today!

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