Voice of the Customer with SurveyGizmo

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What does Voice of the Customer really mean?

Voice of the Customer is a term that gets thrown a lot and has a lot of hype. But what does it mean?

It’s pretty simple, really: A process for collecting customer feedback across multiple touchpoints and putting that feedback into the hands of decision makers to drive continuous improvements to your product and service. Your organization’s long term success can only be achieved when your customers have a direct line to key stakeholders.

New Belgium and Crafting Effective Product Feedback

New Belgium is renowned for being a highly innovative and fast-growing leader atop the craft beer industry. Using a rigorous feedback system, they were able to create an in-house Sensory Lab and perfect a feedback process to drive product development.

Get this Case Study to Learn:

  • The challenges of gathering quality data for accurate insights
  • Tactics New Belgium uses to collect and analyze actionable data
  • The real value product feedback data has for continued innovation
  • Results and benefits of their Sensory Lab feedback process
Asset Cover

New Belgium Brewing Company - Perfecting the Craft

Delta
Mckesson
Baxeter
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Patient Experience

Patients are more than just customers. They come to you with an illness or ailment, seeking answers from experts. Providing them with a satsifactory experience, and solely that, is not enough. SurveyGizmo allows you to collect feedback from patients every step of the way, to provide the best possible experience across the entire patient entire lifecycle.

  • Get feedback on the appointment scheduling and check-in process to get them started on the right foot.
  • Allow patients to rate their doctors, nurses, or other providers on anything from timeliness to bedside manner.
  • HIPAA compliance and industry leading security means you won't have to worry about your patient data being compromised.

Patient Experience

Patients are more than just customers. They come to you with an illness or ailment, seeking answers from experts. Providing them with a satsifactory experience, and solely that, is not enough. SurveyGizmo allows you to collect feedback from patients every step of the way, to provide the best possible experience across the entire patient entire lifecycle.

  • Get feedback on the appointment scheduling and check-in process to get them started on the right foot.
  • Allow patients to rate their doctors, nurses, or other providers on anything from timeliness to bedside manner.
  • HIPAA compliance and industry leading security means you won't have to worry about your patient data being compromised.

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With insights powered by SurveyGizmo, smarter business decisions are finally possible.

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