Customer Feedback

SurveyGizmo Scores in Customer Satisfaction, Service, and Price

Brittany Heidtke
2 min read

Boulder, CO — September 2, 2009 — SurveyGizmo, a leader in online survey software, received high marks in several categories in a recent survey of 801 market research professionals. The 2009 Market Research Supplier Report Card and Mid-Year Industry Update was conducted by MarketResearchCareers.

SurveyGizmo had both the highest Overall Satisfaction score and the highest Customer Service score of any of the SaaS (Service as a Software) or predominantly hosted survey tools. Additionally, SurveyGizmo achieved the overall top rating in the area of Price tied only with in-house proprietary solutions.

The survey also performed a “Gap analysis” examining the degree of separation between the importance of five topics and the relative degree of satisfaction in that area. The survey found the largest gaps not being addressed adequately in the marketplace were in Price and Customer Service. SurveyGizmo’s CEO Scott McDaniel states, “This fits perfectly with our model for growing market share by offering the most sophisticated feature set, priced affordably for all businesses, and backed with the best support in the industry.” The strategy of offering the best value in the survey tool industry has led to very positive growth despite the economic conditions this year.

About SurveyGizmo
SurveyGizmo provides the easiest to use survey creation software with the most sophisticated tool set available. SurveyGizmo’s market leading platform is backed with a true dedication to customer support that receives accolades from customers. SurveyGizmo placed 5th in the Mercury Awards for fastest growing companies in the region last year with 435% growth and is on track for 115% increase in revenues for 2009. SurveyGizmo offers both free survey accounts and free trials of paid plans. Learn more about SurveyGizmo at

About MarketResearchCareers
MarketResearchCareers is the career website with the most comprehensive database of resumes and jobs focusing exclusively on the Market Research industry. Read more about the 2009 Market Research Supplier Report Card and Mid-Year Industry Update.

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