January 26, 2012 – Voting open to the public now for the People’s Choice Favorite Customer Service award
Today online survey software company SurveyGizmo was named a finalist for the Customer Service Department of the Year Stevie Award. This award recognizes dedication to outstanding customer service. High marks during the preliminary judging secured SurveyGizmo’s position as a finalist. Next month a team of 93 judges will choose the Gold, Silver and Bronze Award winners, which will be announced February 27, 2012.
SurveyGizmo is all about customer happiness. Since the start the company’s focus has been to provide its customers powerful online survey software and deliver unmatched customer support. Customers include Fortune 1000 firms, as well as small and medium sized companies, researchers, educational institutions and non-profit organizations. Today SurveyGizmo has more than 150,000 users in 60 countries.
The company’s growth strategy relies very much on word of mouth. “Our beyond-exceptional customer service is what created the customer evangelism we needed to grow early on, and it continues today,” says Christian Vanek, CEO and co-founder of SurveyGizmo. Each customer who contacts the Customer Support team is asked to rate their experience. “For us, a higher net promoter score is more important than higher revenue,” adds Vanek. A company’s net promoter score is a measure of how likely a customer is to recommend that company’s product or service.
SurveyGizmo is also proud to be among the nominees for the 2012 edition of the People’s Choice Stevie Awards for Favorite Customer Service. The general public is invited vote for their favorite provider of customer service through February 10. To vote, go to People’s Choice Favorite Customer Service Award.
The Stevie Awards for Sales & Customer Service recognize the achievements of call center, customer service, and sales professionals worldwide. Final Stevie Award results will be announced at the 2012 awards gala and presentations at Caesars Palace in Las Vegas, Nevada on Monday, February 27. SurveyGizmo’s Customer Support team will be represented at the event.