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Why Customer Experience Is Worth It

Recorded live: October 3, 2017

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Why Customer Experience Is Worth It

Listen to leading industry experts from Mastercard, AlienVault, and OpenWater to get the insight you need to hit the ground running. 

Having a “stronger client focus” has decreased as a "Top Priority of the CEO" according to a yearly report produced by KPMG, due to a general assumption that offering rich experiences to customers has become table stakes or a minimum requirement, and as such, have been pushed further down the priority list.

Access this on-demand webinar to learn how to turn the experience you offer your customers into your key differentiator that drives customer loyalty, retention, and ultimately, the bottom-line. 

Listen to this webinar to learn

  • Measure customer experience beyond Net Promoter Score (NPS), Customer Satisfaction Index (CSI), and Customer Effort Score (CES)
  • Determine the root cause of good and bad experiences 
  • Establish customer experience as a shared responsibility throughout the organization
  • Differentiate customer experience from customer support  
  • Develop and hone meaningful relationships with your customers

SurveyGizmo Webinar Panelist Emilie Kroner of Mastercard

Emilie Kroner

North America Market - Solutions Director - Merchants


SurveyGizmo Webinar Panelist Don Field of Alien Vault

Don Field

VP of Customer Experience


Moderated By
Melissa French
Content Marketer
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