Why Customer Experience Is Worth It
Listen to leading industry experts from Mastercard, AlienVault, and OpenWater to get the insight you need to hit the ground running.
Having a “stronger client focus” has decreased as a “Top Priority of the CEO” according to a yearly report produced by KPMG, due to a general assumption that offering rich experiences to customers has become table stakes or a minimum requirement, and as such, have been pushed further down the priority list.
Access this on-demand webinar to learn how to turn the experience you offer your customers into your key differentiator that drives customer loyalty, retention, and ultimately, the bottom-line.
Listen to this webinar to learn
- Measure customer experience beyond Net Promoter Score (NPS), Customer Satisfaction Index (CSI), and Customer Effort Score (CES)
- Determine the root cause of good and bad experiences
- Establish customer experience as a shared responsibility throughout the organization
- Differentiate customer experience from customer support
- Develop and hone meaningful relationships with your customers