Sound Transit Ticket Vending Machine (TVM) Resolution Form

Please fill out as much information as you can to help us solve the problem quickly. Normal processing time is approximately 20-30 days. Credit/debit card refunds are electronically sent back to the account used and cash purchases are refunded via mailed check. Please allow additional processing time for bank holidays.

If you have not received a refund after 30 days, or if you have questions, please email us at main@soundtransit.org or call Customer Service at 888-889-6368.

At the end of the form, you'll have a chance to review your answers and download a PDF version with your responses.

If you would prefer to print out a form and mail it, please follow this link.

1. What problem did you have with the Ticket Vending Machine?

I had one of these problems: *This question is required.

New ORCA card did not dispense
Add value to existing ORCA card failed (card #) Please enter an 'other' value for this selection.
Problem with Link light rail or Sounder tickets
I was overcharged
Machine did not give correct change
Other (please describe below)

Please provide us with some details of your problem. For example, "train service canceled so I couldn't use ticket."

2. Date of transaction (when you had the problem) *This question is required.

calendar

3. Location or station where you had the problem *This question is required.

Other location

4. Ticket Vending Machine number (if you know it)

What is a TVM number? It is a unique 3-digit number that identifies each ticket vending machine. If you have a receipt, you'll see the TVM number here. Keep the receipt handy since we'll need some more information from it shortly.

On the machine, it's a three digit number you'll see in a round yellow decal towards the top right. See a photo of one here.

Sound Transit Ticket Vending Machine (TVM) Resolution Form

General information