INTRODUCTION

Greetings ^ ^. I am a master student studying International Hotel Management in University of Surrey in UK. If you have experience in searching hotel information via mobile devices (including cell phones and tablets), I would be grateful if you could help me with my research by completing the questionnaire below. The purpose of this questionnaire is to investigate customer trust towards hotel reservation via mobile devices.

It should take 10 minutes to complete the questionnaire. All your responses will be kept strictly confidential in accordance with the Data Protection Act 1998 and will be only used for the purposes of this study. If you have any question, do not hesitate to contact me via the following email: xiali.lin@yahoo.co.uk. Thank you very much for your kind participation!