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Contact Support (simple)


1. Here are some common issues and remedies.  *This question is required.
Password Reset
If you are a student or teacher and have forgotten your security question answers or need help with your password, you must contact your local teacher or administrator for assistance. For security reasons, Apex Learning Support cannot reset your password or provide your security question answers. 

Apex Learning Virtual School Students: If you log in at or your parents/guardians enrolled you in an ALVS class, we may be able to assist. Click Next to go to the form.
Enrollment Questions
If your classes aren't showing or you think you might be enrolled in the wrong class, contact your local teacher or administrator for assistance. Your school is in charge of your enrollments. 
Course Progress
If you are blocked on a scored activity and need to take it again or be able to move past it, ask your teacher to reset the activity or permit progress. Only your teacher can adjust how you move through the course. 

My teacher unlocked my activity but it is still locked. 
Ask your teacher to consider these points:
1. Regardless of Proctor settings, when due dates are used, Test and Exam activities cannot be accessed by students until 3 days prior to the due date.
2. When Auto-Proctor is enabled, proctored computer-scored assessments that are in-progress across multiple sessions will need to be unlocked for each session.
Answer Reveal
When students can't access answers for Study Guides and Check ups, it's likely that  "Enable Answer Reveal" has been disabled at the organization level. This is something only a school administrator or site coordinator can change.
How to Submit Your Work  
Some activities - like quizzes and tests - are computer-scored and completed online in the course window. Other activities - like Studies and Practices have worksheets to print or to download and complete on your device. Ask your teachers how they would like you to submit your work. They may ask you to print and submit in person or you may need to scan or upload your work and submit it online using the Messages feature on My Dashboard.  

Some Work Is Not Submitted
Direct instruction activities like Studies often include interactive elements asking you to answer questions or type in a field right on the page. These instructional objects are formative and zero-stakes and they aren't saved. They are designed purely as opportunities to check your understanding. Take your time with these - they will help you remember the material and be prepared for the next activity.
Session expired, Authorization required, Unexpected error.
These errors can usually be fixed by clearing your browser's cache. Try to empty the cache using the directions below.  If clearing cache doesn't fix the problem, select the Next button below contact Support.
How to Clear Your Cache 
Google Chrome
1.    Launch Chrome and select the Menu icon (3 vertical dots) in the upper-right hand corner.
2.    Hover over Tools and then select “Clear browsing data…”.
3.    In the dropdown box, select “the beginning of time”.
4.    Make sure only “Empty the cache” is checked.
5.    Select “Clear browsing data” to clear the cache and close the dialog box.
6.    Close and re-launch Chrome.
Mozilla Firefox
1.    Launch Firefox and select the menu button in the upper-right hand corner of the window.
2.    Select “Options”.
3.    Select the “Privacy and Security” option.
4.    Scroll down to the "Cookies and Site Data" section.
5.    Select the “Clear Data” button. In the next dialog box make sure "Cookies and Site data" and "Cached Web Content" are selected.
6.    Select the Clear button
7.    Close and re-launch Firefox.
Note: There are many different versions of Firefox. If you are using an older version of Firefox, the steps for clearing your cache may be slightly different from those listed above.
Microsoft Internet Explorer 11+
1.    Launch Internet Explorer and select the Tools (gear) icon in the upper-right corner of the window
2.    In the Menu, select "Internet Options"
3.    On the general tab there is a "Browsing History" section. Select the Delete button.
4.    On the Delete Browsing History dialog box, check "Temporary Internet Files" and "Cookies and website data" 5.    Select the Delete button
6.    Close and re-launch Internet Explorer.
Safari (Mac)
1.   Select the Safari drop-down menu and select Preferences. Click the Advanced tab.
2.    Select the Show Develop menu in menu bar checkbox and close the Preferences window.
3.    Select the Develop drop-down menu. Select Empty Cache.
Note: There are many different versions of Safari. If you are using an older version of Safari, the steps for clearing your cache may be slightly different from those listed above.

What if it didn't work?
If clearing cache doesn't work, try clearing your browser cookies. Be warned this may cause websites to require you re-login. If the problem continues, try using a different browser or even a different device to try and isolate the source of the problem. The Apex Learning Support team will always work through these troubleshooting steps to try to find the source of the issue.