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Alchemer Admin Change Request Form

Self-Serve Questions

1. How may we help you? *This question is required.
2. Do you have more than one admin user on your account? *This question is required.
2. It is required to have at least one administrative user on a Alchemer account at all times.  There are other options for removing administrative rights from the current user.  Are any of the following options applicable for you? *This question is required.
Good news! If your team currently has login access for an admin user on your account, that user may login, proceed to the Account > User Management > Users menu and click into the user who needs to be retired as an administrative user to uncheck their Admin option.

Note: this may change the amount of available admin seats you have available to apply to users in the future.  If you believe the retirement of this user's admin rights has incorrectly reduced your amount of available admin seats, please reach out to the Support Team via the Need Help menu in app to discuss.  If you have an Account Manager for your account, you may also contact them directly to discuss next steps.

Please click Next should you find the above steps do not fit your needs.
Good news! If your team currently has login access for an admin user on your account, that user may login, proceed to the Account > User Management > Users menu and click into the user who needs to have their administrative rights removed to uncheck their Admin option.

Note: this may change the amount of available admin seats you have available to apply to users in the future.  If you believe the retirement of this user's admin rights has incorrectly reduced your amount of available admin seats, please reach out to the Support Team via the Need Help menu in app to discuss.  If you have an Account Manager for your account, you may also contact them directly to discuss next steps.

Please click Next should you find the above steps do not fit your needs.
2. Does a member of your team have login access to the administrative user on your account at this time?
Good news!  If you log in as the administrative user and click to the Account > User Management > Users menu, you'll be able to click on the admin's name in the list.  From the following menu, update the Username and Email Address to move the user into your teammate's name.  Click Save and then click back into the user.  Click Reset Password at this time to send a password setup email to the new admin.  They may also trigger the same email from the Forgot Your Password link on app.alchemer.com at their leisure.

Please click Next should you find the above steps do not fit your needs.
2. Can you gain access to the email inbox of the email address used for the administrative user? *This question is required.
If the administrative user has left your company or is unavailable due to being out of the office, there is the potential that your IT department can gain access to the email inbox for the user.  Such access can assist in retrieving a password reset link to gain access to the administrative user.

If you are able to gain access to the email inbox for the administrative user or are able to have them forward you an email, click the Forgot Your Password option on app.alchemer.com to send a password reset email to the address.

Once you can reset the password and login as the admin user, updates to the Username and Email Address can be made by navigating to the Account > User Management > Users menu to click on the admin's user name in the list.

If you are unable to gain access to the email inbox for the administrative user, please click Next so our Support Team may assist in gaining access for you.
We're here to help!  Please click Next so our Support Team may assist in gaining access for you.
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