Customer Satisfaction Survey - Report Example

1. Based on our customer service, how likely are you to recommend Acme to a friend or colleague?

	0	1	2	3	4	5	6	7	8	9	10
Not Likely	0	1	2	3	4	5	6	7	8	9	10	Very Likely

2. How long have you been a user of Acme Software?

• New User (Less than Three Months)
• 3-6 Months
• 6-12 Months
• Experienced User (Greater than a Year)

3. Please indicate your level of satisfaction with the Acme Support team:

• Very Dissatisfied
• Dissatisfied
• Neutral
• Satisfied
• Very Satisfied

4. How did you contact the Acme Support team today?

• Phone
• Email
• Web Chat

5. Please rate the ease of use of Acme Software

Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

6. How likely are you to recommend Acme Software to someone else? 

0	1	2	3	4	5	6	7	8	9	10
0	1	2	3	4	5	6	7	8	9	10

7. How did you first hear about Acme?

• Friend/Colleague Recommendation
• Web Search
• Product Review Site
• Email Marketing

8. Please rate the Support Staff at Acme in the following areas:

Space Cell	1	2	3	4	5
Promptness	Promptness: 1	Promptness: 2	Promptness: 3	Promptness: 4	Promptness: 5
Courtesy	Courtesy: 1	Courtesy: 2	Courtesy: 3	Courtesy: 4	Courtesy: 5
Expertise	Expertise: 1	Expertise: 2	Expertise: 3	Expertise: 4	Expertise: 5
Enthusiasm	Enthusiasm: 1	Enthusiasm: 2	Enthusiasm: 3	Enthusiasm: 4	Enthusiasm: 5

9. Please rate your experience  using Acme's software in the following areas:

Space Cell	1	2	3	4	5
Customer Service	Customer Service: 1	Customer Service: 2	Customer Service: 3	Customer Service: 4	Customer Service: 5
Ease of Use	Ease of Use: 1	Ease of Use: 2	Ease of Use: 3	Ease of Use: 4	Ease of Use: 5
Wide Array of Features	Wide Array of Features: 1	Wide Array of Features: 2	Wide Array of Features: 3	Wide Array of Features: 4	Wide Array of Features: 5
Priced Reasonably	Priced Reasonably: 1	Priced Reasonably: 2	Priced Reasonably: 3	Priced Reasonably: 4	Priced Reasonably: 5