Customer Experience Survey

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Dear Valued Customer,

Thank you for choosing Parkway Shenton as your partner in health.
We hope you had a good experience with us.

As a premier healthcare provider, we are always striving to provide the best service to all our customers.

Do let us know how we are faring by completing the following questionnaire. Your comments are very important to us.

Thank you and we wish you good health always!

Quality Management Department
Parkway Shenton Pte Ltd

* For feedback that requires urgent reply, please email to
1. Basic Information
3. Appointment Liaison 
  • Overall Appointment Booking Experience
4.  Phone call / Email
  • Promptness of Response 
5. Medical Examination
5. Medical ExaminationVery DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
Professionalism of Attending Doctor
Professionalism of Attending Staff
Clarity in Explanation of Procedures and Findings
6. Service Standard
6. Service StandardVery DissatisfiedDissatisfiedNeutralSatisfiedVery Satisfied
Professionalism of Reception Staff
Clarity in Communication
Waiting Time
7. General Environment
  • Cleanliness of Facility
  • Maintenance of Facility
8. Overall Experience
  • How would you rate our services?
9. How likely is it that you would recommend this clinic to a friend or colleague?
0: Not Likely
10: Most Likely