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Customer Experience Survey

Dear Valued Customer,

Thank you for choosing Parkway Shenton as your partner in health.
We hope you had a good experience with us.

As a premier healthcare provider, we are always striving to provide the best service to all our customers.

Do let us know how we are faring by completing the following questionnaire. Your comments are very important to us.

Thank you and we wish you good health always!

Service Excellence Department
Parkway Shenton Pte Ltd

* For feedback that requires urgent reply, please email to wecare@parkwaypantai.com

1. Basic Information *This question is required.

Name

Email Address This question requires a valid email address.

Contact Number

Date of Visit This question requires a valid date format of MM/DD/YYYY.

calendar

3. Clinic Branch

3. Appointment Liaison

Overall Appointment Booking Experience

Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

4. Phone call / Email

Promptness of Response

Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

5. Medical Examination

Space Cell	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Professionalism of Attending Doctor	Professionalism of Attending Doctor: Very Dissatisfied	Professionalism of Attending Doctor: Dissatisfied	Professionalism of Attending Doctor: Neutral	Professionalism of Attending Doctor: Satisfied	Professionalism of Attending Doctor: Very Satisfied
Professionalism of Attending Staff	Professionalism of Attending Staff: Very Dissatisfied	Professionalism of Attending Staff: Dissatisfied	Professionalism of Attending Staff: Neutral	Professionalism of Attending Staff: Satisfied	Professionalism of Attending Staff: Very Satisfied
Clarity in Explanation of Procedures and Findings	Clarity in Explanation of Procedures and Findings: Very Dissatisfied	Clarity in Explanation of Procedures and Findings: Dissatisfied	Clarity in Explanation of Procedures and Findings: Neutral	Clarity in Explanation of Procedures and Findings: Satisfied	Clarity in Explanation of Procedures and Findings: Very Satisfied

6. Service Standard

Space Cell	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Professionalism of Reception Staff	Professionalism of Reception Staff: Very Dissatisfied	Professionalism of Reception Staff: Dissatisfied	Professionalism of Reception Staff: Neutral	Professionalism of Reception Staff: Satisfied	Professionalism of Reception Staff: Very Satisfied
Clarity in Communication	Clarity in Communication: Very Dissatisfied	Clarity in Communication: Dissatisfied	Clarity in Communication: Neutral	Clarity in Communication: Satisfied	Clarity in Communication: Very Satisfied
Waiting Time	Waiting Time: Very Dissatisfied	Waiting Time: Dissatisfied	Waiting Time: Neutral	Waiting Time: Satisfied	Waiting Time: Very Satisfied

7. General Environment

Cleanliness of Facility
Maintenance of Facility

Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

8. Overall Experience

How would you rate our services?

Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied

9. How likely is it that you would recommend this clinic to a friend or colleague?
0: Not Likely
10: Most Likely

0	1	2	3	4	5	6	7	8	9	10
0	1	2	3	4	5	6	7	8	9	10

10. Please share your comments and suggestions on how we can serve you better.
You may also share with us your compliment for our staff / doctor who had demonstrated exemplary service during your visit.