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Free Muni Inquiry

Use this page to submit your question regarding the Free Muni Program.  A team member will respond to you via email within 72 hours. 

Due to COVID19, our response may be more than 72 hours. Thank you for your understanding. 

Frequently Asked Questions
1) How long is the approval process?
The approval process will take up to 3 weeks for existing Clipper card holders and up to 4 weeks if a new card is needed.

2) I lost my card, what do I do?
For Youth and Senior Clipper Cards, you will need to contact Clipper at 1.877.878.8883 for a replacement Clipper Card. Please note that a $5 fee will be assessed.
If you have a RTC card, you will need to visit the SFMTA RTC Discount ID Office at 27A Van Ness Ave (at Market), San Francisco, CA 94102 to fill out a replacement card form. A $5 fee will be assessed for a replacement RTC card. This office is open Monday – Wednesday, 10:30 am – 4:00 pm.

3) How will I know I was approved?
You will receive a Welcome Letter in the mail. Please keep the letter for your records.

4) I received a replacement Clipper Card, do I need to reapply for the Free Muni program again?
You do not need to reapply, please contact Clipper’s Customer Service at 1.877.878.8883 to transfer the Free Muni Pass to your replacement card.

5) I have my own Clipper Card and received a Welcome letter in the mail, how do I activate my Free Muni Pass?
The Free Muni pass will be activated the first time you tag your Clipper card when entering a fare gate or Muni vehicle.