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City of Boulder Internet Services Survey

The City of Boulder invites you to participate in this survey as part of our research into how Boulder residents and businesses use Internet services today, and how our community members hope to use these services in the future. The information gathered will not be used to sell you anything. Instead, your responses will inform the city about your use of these services and needs and help us explore ways to improve the range of available services offered in Boulder.

Even if you do not have Internet access currently, please complete the relevant portions of this survey. Your experience, opinions and information about barriers to access are valuable to us.

Please complete this survey by Dec. 31, 2015. If you have questions about this survey, contact Don Ingle, IT director, at ingled@bouldercolorado.gov.
1. Are you answering this survey on behalf of your residence in Boulder, or for a business?
2. Which of the following services do you currently purchase for your home or business in Boulder? (Please select all that apply)
3. Are any of these services obtained from the same provider (bundled)?
3. What kinds of non-dial-up Internet service are available for you to purchase at your home or business? (Please select all that apply)
4. Other than cellular/mobile wireless, do you purchase Internet service at your home or business, and if so, what is your primary Internet service?
5. If you do not have Internet service (besides cellular), what is your main reason for not purchasing Internet service?
5. Approximately how much does your household or business pay PER MONTH for your Internet service (not including cellular/mobile wireless, cable TV, or land line phone service)?
5. How would you describe the speed of your Internet connection at your home or business (not your mobile/cellular connection)?
5. How important or unimportant are the following aspects of Internet service at your home or business to you? Again, please do not include cellular/mobile service.
Space Cell 1 - Not at all important2345 - Very important
A. Speed of connection
B. Reliability of connection
C. Price of services
D. Clarity of bills
E. Ability to contact provider
F. Technical support service
G. Overall customer service
H. Ability to "bundle" with cable TV service
5. How satisfied or dissatisfied are your with the following aspects of your current home or business Internet access or service?
Space Cell 1- Very dissatisfied2345 - Very satisfied
A. Speed of connection
B. Reliability of connection
C. Price of services
D. Clarity of bills
E. Ability to contact provider
F. Technical support service
G. Overall customer service
H. Ability to "bundle" with cable TV service
5. Consider what price level would make you interested in switching to another Internet service provider. How willing or unwilling would be to switch to a service of 100 Megabits per second downstream and upstream (this would be 5 to 10 times faster than a cable modem) for the following monthly price?
Space Cell 1 - Very unwilling2345 - Very willing
A. $55 a month
B. $65 a month
C. $75 a month
D. $85 a month
E. $95 a month
5. How willing or unwilling would you be to switch to a service of 1 Gigbits per second downstream or upstream (this would be 100 times faster than a cable modem) for the following monthly prices? (Please select your response for each price level)
Space Cell 1 - Very unwilling2345 - Very willing
A. $55 a month
B. $65 a month
C. $75 a month
D. $85 a month
E. $95 a month
6. How often do you use your Internet connection at your home or business (not including cellular/mobile for:
(Please select a response for each activity)
Space Cell NeverOccasionallyFrequently
A. Listening to music (streaming)
B. Watching movies, videos or TV
C. Playing online games
D. Connecting to a work computer
E. Making video calls (Skype, etc.)
F. Buying products online
G. Running a home business
H. Sending large files (online file back-ups, high-resolution graphics, photos, etc.)
I. Receiving government info such as service locations or contact info
6. What streaming services do you access via your Internet connection? (Please select all that apply)
6. How important or unimportant are these features when selecting an Internet (not cellular/mobile) provider? (Please select a response for each feature)
Space Cell 1 - Not at all important2345 - Very important
A. I can choose from multiple Internet providers
B. I can buy service with very high speeds (10 to 100 times faster than DSL or cable speeds)
C. I can pay for Internet service based on usage (amount of data)
D. My service provider does not place "caps" on my total data use
E. I can use my home Internet connection to support a home business
F. I can use my home Internet connection to telework for a job
6. If you are not a full-time resident of Boulder, does your property's Internet subscription change during the off-season?
6. One proposed financing model for a world-class fiber optic network is to charge residences an initial hook-up fee to connect to the network, which enables data rates 100 times faster than cable modem service and allows many competing Internet, phone and cable television companies to offer consumer services.

How willing or unwilling would you be to pay an upfront hook-up fee for this service if the one-time fee were: (Please select your response for each price point)
Space Cell 1 - Very unwilling2345 - Very willing
A. $0 (zero)
B. $100
C. $250
D. $500
E. $750
F. $1,000
6. What do you think the main role for the City of Boulder government should be with respect to broadband access? (Please choose only one)
7. Which of the following describes your relationship to the City of Boulder? (Select all that apply)
8. Are you registered to vote in the City of Boulder?
9. To which age group do you belong?

 
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