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Customer Service Survey

Dear merchant,

Providing excellent customer service is very important to us. In order to serve you better in the future, would you please take a moment and let us know how well we met your needs when you called in on 05/19/23 and spoke with Mari about your merchant processing account.

1. Please rate Mari on the following items:

Space Cell	Excellent	Above Average	Average	Unsatisfactory	Poor
How friendly, courteous and responsive was Mari?	How friendly, courteous and responsive was Mari?: Excellent	How friendly, courteous and responsive was Mari?: Above Average	How friendly, courteous and responsive was Mari?: Average	How friendly, courteous and responsive was Mari?: Unsatisfactory	How friendly, courteous and responsive was Mari?: Poor
Mari's knowledge and understanding of the issue was:	Mari's knowledge and understanding of the issue was:: Excellent	Mari's knowledge and understanding of the issue was:: Above Average	Mari's knowledge and understanding of the issue was:: Average	Mari's knowledge and understanding of the issue was:: Unsatisfactory	Mari's knowledge and understanding of the issue was:: Poor
Were Mari's communication skills effective and concise?	Were Mari's communication skills effective and concise?: Excellent	Were Mari's communication skills effective and concise?: Above Average	Were Mari's communication skills effective and concise?: Average	Were Mari's communication skills effective and concise?: Unsatisfactory	Were Mari's communication skills effective and concise?: Poor
Was Mari respectful of your needs throughout the call?	Was Mari respectful of your needs throughout the call?: Excellent	Was Mari respectful of your needs throughout the call?: Above Average	Was Mari respectful of your needs throughout the call?: Average	Was Mari respectful of your needs throughout the call?: Unsatisfactory	Was Mari respectful of your needs throughout the call?: Poor
If there was a follow up call, the call I received was:	If there was a follow up call, the call I received was:: Excellent	If there was a follow up call, the call I received was:: Above Average	If there was a follow up call, the call I received was:: Average	If there was a follow up call, the call I received was:: Unsatisfactory	If there was a follow up call, the call I received was:: Poor
The overall process for getting your concerns/questions resolved was:	The overall process for getting your concerns/questions resolved was:: Excellent	The overall process for getting your concerns/questions resolved was:: Above Average	The overall process for getting your concerns/questions resolved was:: Average	The overall process for getting your concerns/questions resolved was:: Unsatisfactory	The overall process for getting your concerns/questions resolved was:: Poor

3. Do you have any suggestions for improving our products/services or any other comments?

4. May we share your comments and first name on our website or social media?

Text

What is your first name?