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Real Estate Board/Commission of Strata Corporations: Customer Service Survey

Real Estate Board/ Commission of Strata Corporations: Customer Service Survey

The Real Estate Board and the Commission of Strata Corporations are committed to providing our valued clients with the best quality service.  In keeping with our commitment to giving you the best quality service, we are seeking your participation in our Customer Service Survey - we want to hear your thoughts on your experience and perception of us through your previous interaction(s). 

 Please click the appropriate responses below.  It will just take a few minutes and we sincerely appreciate your time.
 
1. What is your gender?   
2. Which of the following age groups do you belong to?
3. Which of the following best describe you?
4. Are you aware that the Real Estate Board has a Citizen‘s Charter?
5. How frequently do you do business with the Real Estate Board or Commission of Strata Corporations (REB/CSC)?
6. Are you aware of the main services offered at the REB/CSC (Real Estate Board or Commission of Strata Corporations)?
7. How would you rate the Real Estate REB/CSC’s ability to communicate to you the services it offers?
8. How satisfied were you with our overall customer support at your last interaction with the Board/Commission?
9. How satisfied were you with how the staff resolved your most recent concerns?
10. How did you find the Customer Service Representative in your last interaction?
11. Which of the following medium is used most frequently by you to contact the Real Estate Board?
12. How long did it take for your query/ matter to be resolved?
13. Were you satisfied with the wait time before a Customer Service Representative attended to you?
14. In your last interaction with the REB/CSC, how long did you wait before a Customer Service Representative acknowledged and assisted you?  
15. How well did the  Customer Service Representative understand your request?
16. How knowledgeable was the REB/CSC Customer Service Representative?
17. How clear was the information given to you by the  Customer Service Representative?
18. How many of your questions was the REB/CSC Customer Service Representative able to resolve?
19. How would you rate your customer service experience with REB/CSC against your expectations?
20. How many persons were you referred to before your query was dealt with?
21. How long did it take to be directed to an officer by the Customer Service Representative when you visited the office?
22. Have you ever called the organization?
23. If yes to the above question, how long did the phone ring before it was answered?
24. If you were to lodge a complaint with the REB/CSC, do you know the correct procedure?
25.  Are you familiar with the REB/CSC Website?
26. If your answer yes, which of the websites have you used?  
 
27. Rate the website based on the usefulness of the information provided
28. Rate the website based on ease of use.
29. Have you interacted with an inspector before? 
30. If your answer to the above question  is yes, kindly rate the inspector(s) on the following criteria:  Note: for the following table each column is restricted to a single answer across all rows.
1234
31. What is your overall rating for the organization's customer service? (1- being poor and 10 being excellent). 
12345678910
32. The customer service at the Real Estate Board/Commission of Strata Corporations has been improving. 
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