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Department of Public Health, Division of Environmental Health Services

Your Suggestions and Feedback are Welcomed!

As a valued customer and service provider in the community, the San Bernardino County of Public Health seeks your participation in this important survey measuring customer satisfaction for the Division of Environmental Health Services (DEHS). The County strives to be better in the work we do and with the services we provide. We take your opinion very seriously and would appreciate your thoughts and opinions regarding the various services DEHS has to offer. Depending on the survey you wish to participate in, the survey should take no more than 7 or 8 minutes to complete. Be assured that all answers you provide will be kept in the strictest confidentiality. We are grateful for your input!

2. How did you contact the County? *This question is required.

2. What is the name of the County representative who assisted you?

2. What was the purpose of your contact or visit? *This question is required.

2. Please indicate your satisfaction rating for each statement below regarding your County representative (if applicable).

Space Cell	Satisfaction Rating
Friendliness	Reset star selection 1 out of 5 stars for Friendliness: Satisfaction Rating 2 out of 5 stars for Friendliness: Satisfaction Rating 3 out of 5 stars for Friendliness: Satisfaction Rating 4 out of 5 stars for Friendliness: Satisfaction Rating 5 out of 5 stars for Friendliness: Satisfaction Rating
Knowledge	Reset star selection 1 out of 5 stars for Knowledge: Satisfaction Rating 2 out of 5 stars for Knowledge: Satisfaction Rating 3 out of 5 stars for Knowledge: Satisfaction Rating 4 out of 5 stars for Knowledge: Satisfaction Rating 5 out of 5 stars for Knowledge: Satisfaction Rating
Efficiency	Reset star selection 1 out of 5 stars for Efficiency: Satisfaction Rating 2 out of 5 stars for Efficiency: Satisfaction Rating 3 out of 5 stars for Efficiency: Satisfaction Rating 4 out of 5 stars for Efficiency: Satisfaction Rating 5 out of 5 stars for Efficiency: Satisfaction Rating
Communication	Reset star selection 1 out of 5 stars for Communication: Satisfaction Rating 2 out of 5 stars for Communication: Satisfaction Rating 3 out of 5 stars for Communication: Satisfaction Rating 4 out of 5 stars for Communication: Satisfaction Rating 5 out of 5 stars for Communication: Satisfaction Rating

2. Please indicate your satisfaction rating for each statement below regarding your County representative (if applicable).

Space Cell	Satisfaction Rating
Timeliness	Reset star selection 1 out of 5 stars for Timeliness: Satisfaction Rating 2 out of 5 stars for Timeliness: Satisfaction Rating 3 out of 5 stars for Timeliness: Satisfaction Rating 4 out of 5 stars for Timeliness: Satisfaction Rating 5 out of 5 stars for Timeliness: Satisfaction Rating
Knowledge	Reset star selection 1 out of 5 stars for Knowledge: Satisfaction Rating 2 out of 5 stars for Knowledge: Satisfaction Rating 3 out of 5 stars for Knowledge: Satisfaction Rating 4 out of 5 stars for Knowledge: Satisfaction Rating 5 out of 5 stars for Knowledge: Satisfaction Rating
Efficiency	Reset star selection 1 out of 5 stars for Efficiency: Satisfaction Rating 2 out of 5 stars for Efficiency: Satisfaction Rating 3 out of 5 stars for Efficiency: Satisfaction Rating 4 out of 5 stars for Efficiency: Satisfaction Rating 5 out of 5 stars for Efficiency: Satisfaction Rating
Communication	Reset star selection 1 out of 5 stars for Communication: Satisfaction Rating 2 out of 5 stars for Communication: Satisfaction Rating 3 out of 5 stars for Communication: Satisfaction Rating 4 out of 5 stars for Communication: Satisfaction Rating 5 out of 5 stars for Communication: Satisfaction Rating

2. How could we improve our services for you and future clients?

2. Please provide your overall satisfaction rating for our services. *This question is required.

Space Cell	Very Disatisfied	Disatisfied	Neutral	Satisfied	Very Satisfied
	: Very Disatisfied	: Disatisfied	: Neutral	: Satisfied	: Very Satisfied

2. Why did you visit the Environmental Health Services website today? (select all the apply)

Restaurant grades
Food Worker Training Program
Obtaining a health permit
Learn about careers or County employment
Submit a complaint
Mosquito and Vector Control
Learn about EHS health programs
Other - Write In Please enter an 'other' value for this selection.

2. Please indicate how much you agree with each statement below regarding our website.

Space Cell	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
Navigating through the website was easy.	Navigating through the website was easy.: Strongly Disagree	Navigating through the website was easy.: Disagree	Navigating through the website was easy.: Neutral	Navigating through the website was easy.: Agree	Navigating through the website was easy.: Strongly Agree
I was able to find what I was looking for.	I was able to find what I was looking for.: Strongly Disagree	I was able to find what I was looking for.: Disagree	I was able to find what I was looking for.: Neutral	I was able to find what I was looking for.: Agree	I was able to find what I was looking for.: Strongly Agree
I was satisfied with the amount of information.	I was satisfied with the amount of information.: Strongly Disagree	I was satisfied with the amount of information.: Disagree	I was satisfied with the amount of information.: Neutral	I was satisfied with the amount of information.: Agree	I was satisfied with the amount of information.: Strongly Agree
I was satisfied with the quality of information.	I was satisfied with the quality of information.: Strongly Disagree	I was satisfied with the quality of information.: Disagree	I was satisfied with the quality of information.: Neutral	I was satisfied with the quality of information.: Agree	I was satisfied with the quality of information.: Strongly Agree
I was pleased with its overall appearance.	I was pleased with its overall appearance.: Strongly Disagree	I was pleased with its overall appearance.: Disagree	I was pleased with its overall appearance.: Neutral	I was pleased with its overall appearance.: Agree	I was pleased with its overall appearance.: Strongly Agree

2. How could we improve our website for you and future visitors?

2. Please provide your overall experience with our department website. *This question is required.

Space Cell	Very Disatisfied	Disatisfied	Neutral	Satisfied	Very Satisfied
	: Very Disatisfied	: Disatisfied	: Neutral	: Satisfied	: Very Satisfied

2. What is the name of your inspector?

2. Please indicate your satisfaction rating for each statement below regarding your inspector.

Space Cell	Satisfaction Rating
Friendliness	Reset star selection 1 out of 5 stars for Friendliness: Satisfaction Rating 2 out of 5 stars for Friendliness: Satisfaction Rating 3 out of 5 stars for Friendliness: Satisfaction Rating 4 out of 5 stars for Friendliness: Satisfaction Rating 5 out of 5 stars for Friendliness: Satisfaction Rating
Knowledge	Reset star selection 1 out of 5 stars for Knowledge: Satisfaction Rating 2 out of 5 stars for Knowledge: Satisfaction Rating 3 out of 5 stars for Knowledge: Satisfaction Rating 4 out of 5 stars for Knowledge: Satisfaction Rating 5 out of 5 stars for Knowledge: Satisfaction Rating
Efficiency	Reset star selection 1 out of 5 stars for Efficiency: Satisfaction Rating 2 out of 5 stars for Efficiency: Satisfaction Rating 3 out of 5 stars for Efficiency: Satisfaction Rating 4 out of 5 stars for Efficiency: Satisfaction Rating 5 out of 5 stars for Efficiency: Satisfaction Rating
Communication	Reset star selection 1 out of 5 stars for Communication: Satisfaction Rating 2 out of 5 stars for Communication: Satisfaction Rating 3 out of 5 stars for Communication: Satisfaction Rating 4 out of 5 stars for Communication: Satisfaction Rating 5 out of 5 stars for Communication: Satisfaction Rating

2. Please indicate how much you agree with each statement below regarding your inspection process.

Space Cell	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The questions asked by the inspector were specific to my operation.	The questions asked by the inspector were specific to my operation.: Strongly Disagree	The questions asked by the inspector were specific to my operation.: Disagree	The questions asked by the inspector were specific to my operation.: Neutral	The questions asked by the inspector were specific to my operation.: Agree	The questions asked by the inspector were specific to my operation.: Strongly Agree
The questions asked by the inspector were relevant to my employee's job duties.	The questions asked by the inspector were relevant to my employee's job duties.: Strongly Disagree	The questions asked by the inspector were relevant to my employee's job duties.: Disagree	The questions asked by the inspector were relevant to my employee's job duties.: Neutral	The questions asked by the inspector were relevant to my employee's job duties.: Agree	The questions asked by the inspector were relevant to my employee's job duties.: Strongly Agree
The inspection took an appropriate amount of time.	The inspection took an appropriate amount of time.: Strongly Disagree	The inspection took an appropriate amount of time.: Disagree	The inspection took an appropriate amount of time.: Neutral	The inspection took an appropriate amount of time.: Agree	The inspection took an appropriate amount of time.: Strongly Agree

2. Please indicate how much you agree with each statement below regarding your inspection results.

Space Cell	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The inspector adequately discussed the violations and corrective actions.	The inspector adequately discussed the violations and corrective actions.: Strongly Disagree	The inspector adequately discussed the violations and corrective actions.: Disagree	The inspector adequately discussed the violations and corrective actions.: Neutral	The inspector adequately discussed the violations and corrective actions.: Agree	The inspector adequately discussed the violations and corrective actions.: Strongly Agree
The inspector adequately explained the follow-up and re-inspection process (if needed).	The inspector adequately explained the follow-up and re-inspection process (if needed).: Strongly Disagree	The inspector adequately explained the follow-up and re-inspection process (if needed).: Disagree	The inspector adequately explained the follow-up and re-inspection process (if needed).: Neutral	The inspector adequately explained the follow-up and re-inspection process (if needed).: Agree	The inspector adequately explained the follow-up and re-inspection process (if needed).: Strongly Agree
The additional resources the inspector provided is use for my operation.	The additional resources the inspector provided is use for my operation.: Strongly Disagree	The additional resources the inspector provided is use for my operation.: Disagree	The additional resources the inspector provided is use for my operation.: Neutral	The additional resources the inspector provided is use for my operation.: Agree	The additional resources the inspector provided is use for my operation.: Strongly Agree

2. Please indicate how much you agree with each statement below about your specific inspection type and safety.

Space Cell	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The inspection made me more knowledgeable about community health and safety.	The inspection made me more knowledgeable about community health and safety.: Strongly Disagree	The inspection made me more knowledgeable about community health and safety.: Disagree	The inspection made me more knowledgeable about community health and safety.: Neutral	The inspection made me more knowledgeable about community health and safety.: Agree	The inspection made me more knowledgeable about community health and safety.: Strongly Agree
The inspection increased my knowledge about the causes of injury, illness, and disease in my business.	The inspection increased my knowledge about the causes of injury, illness, and disease in my business.: Strongly Disagree	The inspection increased my knowledge about the causes of injury, illness, and disease in my business.: Disagree	The inspection increased my knowledge about the causes of injury, illness, and disease in my business.: Neutral	The inspection increased my knowledge about the causes of injury, illness, and disease in my business.: Agree	The inspection increased my knowledge about the causes of injury, illness, and disease in my business.: Strongly Agree
I will educate my employess about safe practices to reduce injury, illness, and disease.	I will educate my employess about safe practices to reduce injury, illness, and disease.: Strongly Disagree	I will educate my employess about safe practices to reduce injury, illness, and disease.: Disagree	I will educate my employess about safe practices to reduce injury, illness, and disease.: Neutral	I will educate my employess about safe practices to reduce injury, illness, and disease.: Agree	I will educate my employess about safe practices to reduce injury, illness, and disease.: Strongly Agree

2. Please indicate how much you agree with each statement below regarding food safety.

Space Cell	Strongly Disagree	Disagree	Neutral	Agree	Strongly Disagree
The inspection made me more knowledgeable about food storage and handling practices.	The inspection made me more knowledgeable about food storage and handling practices.: Strongly Disagree	The inspection made me more knowledgeable about food storage and handling practices.: Disagree	The inspection made me more knowledgeable about food storage and handling practices.: Neutral	The inspection made me more knowledgeable about food storage and handling practices.: Agree	The inspection made me more knowledgeable about food storage and handling practices.: Strongly Disagree
The inspection increased my awareness of the causes of food-borne illnesses.	The inspection increased my awareness of the causes of food-borne illnesses.: Strongly Disagree	The inspection increased my awareness of the causes of food-borne illnesses.: Disagree	The inspection increased my awareness of the causes of food-borne illnesses.: Neutral	The inspection increased my awareness of the causes of food-borne illnesses.: Agree	The inspection increased my awareness of the causes of food-borne illnesses.: Strongly Disagree
I will educate my employees about food safety practices.	I will educate my employees about food safety practices.: Strongly Disagree	I will educate my employees about food safety practices.: Disagree	I will educate my employees about food safety practices.: Neutral	I will educate my employees about food safety practices.: Agree	I will educate my employees about food safety practices.: Strongly Disagree

2. How could we improve our inspection process for you and future clients?

2. Please provide your overall satisfaction rating for your inspection. *This question is required.

Space Cell	Very Disatisfied	Disatisfied	Neutral	Satisfied	Very Satisfied
	: Very Disatisfied	: Disatisfied	: Neutral	: Satisfied	: Very Satisfied