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Annual Sales Tax Department Survey

1. City sales tax staff was friendly and helpful

Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not applicable
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2. City sales tax staff was able to answer questions and provide the appropriate information and forms needed

Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not applicable
Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not applicable

3. Information requested, or applications applied for, were received in a timely manner

Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not applicable
Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not applicable

4. Overall rating of the customer service was good

Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not applicable
Strongly disagree	Disagree	Neutral	Agree	Strongly agree	Not applicable

5. If you have used the Sales Tax website, was it easy to navigate? Was the information and forms useful?

6. If you have used the City’s online filing option, what did you like or dislike?

7. If you have not used the City’s online filing option, what has prevented you from doing so?

8. Do you have any comments on the customer service received at the City Sales Tax Office?

9. What specific suggestions do you have for improving the customer service you received?

10. If you would like someone to follow-up on your comments or concerns, please provide your email address or phone number. Someone from the Sales Tax Department will contact you soon.