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Zendesk IT Help Ticket

1. Your Information
This question requires a valid email address.
This question requires a valid number format.
3. IT Help(Hardware or Software)
New Hire Information:
Standard-Issue Items For New Hires (Additional Items Only Upon Special, Customer-Driven Request - List These in Additional Conditions):

Field Quality Representative,

Field Quality Engineer
TQS Email Account
TQS Cell Phone (for Mexico employees – provided by Mexico TQS team)
TQS Safety Vest
Logins to QNet and the TQS LMS
If Hourly, Login to Online Timekeeping System
Business Cards (for Mexico employees – provided by Mexico TQS team)

TQS Supervisors & Team Leads
TQS Email Account
TQS Cell Phone
3 x TQS Polo Shirts

TQS Inspectors
TQS Email Account

Reps sometimes receive additional equipment such as laptops and WiFi devices, but these items are not standard issue
Independent Contractors are expected to provide their own professional resources 
This question requires a valid date format of MM/DD/YYYY.

Suggestion or Feature Request Details



Please note that the "Suggestion or Feature Request" should NOT be used for help inquiries. These tickets are not assigned the same urgency or follow-up as the help/support tickets.

Please Describe Your Request in Detail
To help us provide you the best support possible, try to include details such as:
  • What you expect to see when you use this device or software, versus what's happening.
  • When did you first notice the problem, and when was the last time it worked as expected?
  • If the hardware has a TQS asset barcode, include the tag number; also include brand and/or model if you can find it.
3. You may also use this area to upload a single file/screenshot.
If you need to add additional files, please reply to your ticket confirmation email with those items.