2018 Clinical Conference Evaluation & Post Test-Enduring Materials Format: De-escalate Concerned Care Givers

MARCH 6, 2018- EVALUATION & POST TEST - DE-ESCALATE CONCERNED CARE GIVERS
PRESENTED BY; SARAH LYNN HILGENBERG, MD, CLINICAL ASSISTANT PROFESSOR, STANFORD
ESTIMATED TIME TO COMPLETE THE ACTIVITY IS 45 MINUTES. ACTIVITY AND CONTENT EXPIRES: MARCH 6, 2021
STATEMENT OF DISCLOSURE: THE PLANNERS AND FACULTY FOR THIS ACTIVITY HAVE NO RELEVANT FINANCIAL RELATIONSHIPS WITH COMMERCIAL INTERESTS. NO OTHERS INDIVIDUALS INVOLVED IN THE PLANNING OR PRESENTATION OF THIS ACTIVITY HAVE ANY RELEVANT FINANCIAL RELATIONSHIPS WITH COMMERCIAL INTERESTS TO DISCLOSE.
ACCREDITATION STATEMENT: JOHN MUIR HEALTH IS ACCREDITED BY THE INSTITUTE FOR MEDICAL QUALITY/CALIFORNIA MEDICAL ASSOCIATION (IMQ/CMA) TO PROVIDE CONTINUING MEDICAL EDUCATION FOR PHYSICIANS.
CREDIT DESIGNATION STATEMENT: JOHN MUIR HEALTH DESIGNATES THIS ENDURING MATERIAL FOR A MAXIMUM OF ONE (.75) AMA PRA CATEGORY .75 CREDITS™. PHYSICIANS SHOULD CLAIM ONLY THE CREDIT COMMENSURATE WITH THE EXTENT OF THEIR PARTICIPATION IN THE ACTIVITY.
MINIMUM LEVEL OF ACHIEVEMENT: MUST SCORE 75% CORRECT ON POSTTEST AND COMPLETE THE STATEMENT OF HOW YOU WILL IMPROVE YOUR PRACTICE AFTER PARTICIPATION IS MANDATORY.
JMH INTERNET POLICY: HTTPS://WWW.JOHNMUIRHEALTH.COM/WEBSITE-PRIVACY-POLICY1.HTML

Please complete and return this evaluation form in order to receive a maximum of .75 AMA PRA Category 1 Credit™ for this session

1. Physician Info

Physician First Name

Physician Last Name

2. Date of Completion? This question requires a valid date format of MM/DD/YYYY.

calendar

3. As a result of attending this CME activity, which of these do you plan to implement and/or change in your practice? *This question is required.

Space Cell	Definitely	Maybe	No Change
Describe evidence-based fundamental communication skills
Describe a 9-step communication framework for deescalating a concerned caregiver
Apply the de-escalation framework to a case

4. Please list additional improvements or changes you plan to make as a result of attending this activity *This question is required.

5. Please list any barriers that you must overcome to implement your planned improvements or changes: 

6. Please REFLECT and relate a circumstance when information you received from a previous Clinical Conference has helped you in your practice

7. Comments Regarding this topic/speaker?

8. What topics would you like covered at future sessions?

9. Was their evidence of commercial bias in this session? 

If yes, please explain

10. The average time it takes for a physician to interrupt a patient is ~60 seconds.

11. A care provider has to agree with a concerned caregiver’s perspective in order to express empathy.

12. Using an “I” statement can be a powerful, evidence-based communication technique (eg. “I imagine that

13. The “NURSE” mnemonic is another framework that care providers can use when responding to patient or caregiver emotions. It includes which of the following communication techniques: