BYO - Cancellation Survey

1. How did you hear about the Julep Beauty Box subscription? *This question is required.

Please enter an 'other' value for this selection.

2. What best describes the reason(s) you decided to sign up for Julep’s Beauty Box subscription?
Select all that apply. *This question is required.

I’m a beauty junky! I wanted to test some new beauty products.
I wanted to try a new subscription program
I like getting free products
A friend recommended I try Julep’s Beauty Box subscription
Other: Please enter an 'other' value for this selection.

3. Please rate how strongly you agree with the following statements regarding your first Julep Beauty Box.
1 = strongly disagree, 5 = strongly agree. *This question is required.

Space Cell	1	2	3	4	5
I was able to find products that I wanted to try.	I was able to find products that I wanted to try.: 1	I was able to find products that I wanted to try.: 2	I was able to find products that I wanted to try.: 3	I was able to find products that I wanted to try.: 4	I was able to find products that I wanted to try.: 5
Choosing products I wanted to receive was easy.	Choosing products I wanted to receive was easy.: 1	Choosing products I wanted to receive was easy.: 2	Choosing products I wanted to receive was easy.: 3	Choosing products I wanted to receive was easy.: 4	Choosing products I wanted to receive was easy.: 5
I liked the products I received in my first box.	I liked the products I received in my first box.: 1	I liked the products I received in my first box.: 2	I liked the products I received in my first box.: 3	I liked the products I received in my first box.: 4	I liked the products I received in my first box.: 5
The value of my box seemed to be worth at least $40+ (retail value).	The value of my box seemed to be worth at least $40+ (retail value).: 1	The value of my box seemed to be worth at least $40+ (retail value).: 2	The value of my box seemed to be worth at least $40+ (retail value).: 3	The value of my box seemed to be worth at least $40+ (retail value).: 4	The value of my box seemed to be worth at least $40+ (retail value).: 5
The subscription price of $24.99/month seemed fair.	The subscription price of $24.99/month seemed fair.: 1	The subscription price of $24.99/month seemed fair.: 2	The subscription price of $24.99/month seemed fair.: 3	The subscription price of $24.99/month seemed fair.: 4	The subscription price of $24.99/month seemed fair.: 5

4. Did you receive your first Julep Beauty Box before canceling the subscription? *This question is required.

5. What best describes your reason(s) for canceling?
Select all that apply. *This question is required.

I didn’t think the products were worth the monthly subscription price ($24.99/month)
The monthly subscription price is too high for my budget
I didn’t like the products I received in my first box
Customizing the Beauty Box each month would be a hassle
I wasn’t interested in a subscription program
I didn’t know I was signing up for a monthly subscription program
I only wanted to receive the free offer
Other: Please enter an 'other' value for this selection.

6. Optional: Is there any other feedback you would like to share about your experience?

7. Are you open to a follow-up phone call or email from a Julep team member to discuss your experience? *This question is required.

Please enter an 'other' value for this selection.
Please enter an 'other' value for this selection.