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AAMU Customer Service Satisfaction Survey

AAMU Service Excellence Satisfaction Survey

Please help us to serve you better by taking 2-to-3 minutes to complete this service excellence questionnaire. We appreciate your business and value your opinion. Your honest responses will help us improve our services and serve you more efficiently. Thank you in advance.

1. Which office or division of the university did you contact?

3. Give the name of the person who you contacted or assisted you.

4. A brief reason for your visit?

5. Did staff give you the help expected?

6. If staff could not help you did they direct you to other resources?

7. Please rate the following aspects of our commitment to service excellence.

Space Cell	Excellent	Good	Adequate	Poor	Unacceptable	No opinion	Not Applicable
Responding professionally to your request	Responding professionally to your request: Excellent	Responding professionally to your request: Good	Responding professionally to your request: Adequate	Responding professionally to your request: Poor	Responding professionally to your request: Unacceptable	Responding professionally to your request: No opinion	Responding professionally to your request: Not Applicable
Exhibiting an earnest desire to assist you	Exhibiting an earnest desire to assist you: Excellent	Exhibiting an earnest desire to assist you: Good	Exhibiting an earnest desire to assist you: Adequate	Exhibiting an earnest desire to assist you: Poor	Exhibiting an earnest desire to assist you: Unacceptable	Exhibiting an earnest desire to assist you: No opinion	Exhibiting an earnest desire to assist you: Not Applicable

8. Please rate your overall satisfaction to:

Space Cell	Very Satisfied	Satisfied	Neutral	Not Satisfied	Very Dissatisfied	Not Applicable
How satisfied were you with the Service Excellence received?	How satisfied were you with the Service Excellence received?: Very Satisfied	How satisfied were you with the Service Excellence received?: Satisfied	How satisfied were you with the Service Excellence received?: Neutral	How satisfied were you with the Service Excellence received?: Not Satisfied	How satisfied were you with the Service Excellence received?: Very Dissatisfied	How satisfied were you with the Service Excellence received?: Not Applicable
How satisfied are you with the products/services received?	How satisfied are you with the products/services received?: Very Satisfied	How satisfied are you with the products/services received?: Satisfied	How satisfied are you with the products/services received?: Neutral	How satisfied are you with the products/services received?: Not Satisfied	How satisfied are you with the products/services received?: Very Dissatisfied	How satisfied are you with the products/services received?: Not Applicable

9. Please rate our Service Excellence. Click on the number of stars to rate each item (5 stars out of 5 would be the right most star for each item)

Space Cell	Rating (1 to 5 stars)
Promptness	Reset star selection 1 out of 5 stars for Promptness: Rating (1 to 5 stars) 2 out of 5 stars for Promptness: Rating (1 to 5 stars) 3 out of 5 stars for Promptness: Rating (1 to 5 stars) 4 out of 5 stars for Promptness: Rating (1 to 5 stars) 5 out of 5 stars for Promptness: Rating (1 to 5 stars)
Courteous	Reset star selection 1 out of 5 stars for Courteous: Rating (1 to 5 stars) 2 out of 5 stars for Courteous: Rating (1 to 5 stars) 3 out of 5 stars for Courteous: Rating (1 to 5 stars) 4 out of 5 stars for Courteous: Rating (1 to 5 stars) 5 out of 5 stars for Courteous: Rating (1 to 5 stars)
Helpful	Reset star selection 1 out of 5 stars for Helpful: Rating (1 to 5 stars) 2 out of 5 stars for Helpful: Rating (1 to 5 stars) 3 out of 5 stars for Helpful: Rating (1 to 5 stars) 4 out of 5 stars for Helpful: Rating (1 to 5 stars) 5 out of 5 stars for Helpful: Rating (1 to 5 stars)
Knowledge	Reset star selection 1 out of 5 stars for Knowledge: Rating (1 to 5 stars) 2 out of 5 stars for Knowledge: Rating (1 to 5 stars) 3 out of 5 stars for Knowledge: Rating (1 to 5 stars) 4 out of 5 stars for Knowledge: Rating (1 to 5 stars) 5 out of 5 stars for Knowledge: Rating (1 to 5 stars)
Efficient	Reset star selection 1 out of 5 stars for Efficient: Rating (1 to 5 stars) 2 out of 5 stars for Efficient: Rating (1 to 5 stars) 3 out of 5 stars for Efficient: Rating (1 to 5 stars) 4 out of 5 stars for Efficient: Rating (1 to 5 stars) 5 out of 5 stars for Efficient: Rating (1 to 5 stars)
Understood my needs	Reset star selection 1 out of 5 stars for Understood my needs: Rating (1 to 5 stars) 2 out of 5 stars for Understood my needs: Rating (1 to 5 stars) 3 out of 5 stars for Understood my needs: Rating (1 to 5 stars) 4 out of 5 stars for Understood my needs: Rating (1 to 5 stars) 5 out of 5 stars for Understood my needs: Rating (1 to 5 stars)

10. Where do we need to improve the most? 1 is the area we need to improve the most. Note: for the following table each column is restricted to a single answer across all rows.

	1	2	3	4	5	6	7
Promptness	Rank Promptness as 1 out of 7	Rank Promptness as 2 out of 7	Rank Promptness as 3 out of 7	Rank Promptness as 4 out of 7	Rank Promptness as 5 out of 7	Rank Promptness as 6 out of 7	Rank Promptness as 7 out of 7
Courteous	Rank Courteous as 1 out of 7	Rank Courteous as 2 out of 7	Rank Courteous as 3 out of 7	Rank Courteous as 4 out of 7	Rank Courteous as 5 out of 7	Rank Courteous as 6 out of 7	Rank Courteous as 7 out of 7
Helpful	Rank Helpful as 1 out of 7	Rank Helpful as 2 out of 7	Rank Helpful as 3 out of 7	Rank Helpful as 4 out of 7	Rank Helpful as 5 out of 7	Rank Helpful as 6 out of 7	Rank Helpful as 7 out of 7
Knowledgeable	Rank Knowledgeable as 1 out of 7	Rank Knowledgeable as 2 out of 7	Rank Knowledgeable as 3 out of 7	Rank Knowledgeable as 4 out of 7	Rank Knowledgeable as 5 out of 7	Rank Knowledgeable as 6 out of 7	Rank Knowledgeable as 7 out of 7
Efficient	Rank Efficient as 1 out of 7	Rank Efficient as 2 out of 7	Rank Efficient as 3 out of 7	Rank Efficient as 4 out of 7	Rank Efficient as 5 out of 7	Rank Efficient as 6 out of 7	Rank Efficient as 7 out of 7
Understood my needs	Rank Understood my needs as 1 out of 7	Rank Understood my needs as 2 out of 7	Rank Understood my needs as 3 out of 7	Rank Understood my needs as 4 out of 7	Rank Understood my needs as 5 out of 7	Rank Understood my needs as 6 out of 7	Rank Understood my needs as 7 out of 7
None	Rank None as 1 out of 7	Rank None as 2 out of 7	Rank None as 3 out of 7	Rank None as 4 out of 7	Rank None as 5 out of 7	Rank None as 6 out of 7	Rank None as 7 out of 7

11. Compared to other administrative departments/offices on campus, would you rate our service excellence as:

12. From a service excellence perspective, would you recommend us?

13. What else could we do better? Do you have any comments?

14. Is there a staff member that should be recognized for providing exceptional service?

15. What is your status?

16. All responses will remain confidential and only summarized to provide feedback in improving our services. If you would like for you information to be known, please provide the contact information below.

Name

Phone

E-mail