Skip survey header

AAMU Customer Service Satisfaction Survey

AAMU Service Excellence Satisfaction Survey

Please help us to serve you better by taking 2-to-3 minutes to complete this service excellence questionnaire. We appreciate your business and value your opinion. Your honest responses will help us improve our services and serve you more efficiently. Thank you in advance. 
5. Did staff give you the help expected?
6. If staff could not help you did they direct you to other resources?
7. Please rate the following aspects of our commitment to service excellence.
Space Cell ExcellentGoodAdequatePoorUnacceptableNo opinionNot Applicable
Responding professionally to your request
Exhibiting an earnest desire to assist you
8. Please rate your overall satisfaction to:
Space Cell Very SatisfiedSatisfiedNeutralNot SatisfiedVery DissatisfiedNot Applicable
How satisfied were you with the Service Excellence received?
How satisfied are you with the products/services received?
9. Please rate our Service Excellence. Click on the number of stars to rate each item (5 stars out of 5 would be the right most star for each item)
Space Cell Rating (1 to 5 stars)
Understood my needs
10. Where do we need to improve the most? 1 is the area we need to improve the most. Note: for the following table each column is restricted to a single answer across all rows.
11. Compared to other administrative departments/offices on campus, would you rate our service excellence as:
12. From a service excellence perspective, would you recommend us?
15. What is your status?
16. All responses will remain confidential and only summarized to provide feedback in improving our services. If you would like for you information to be known, please provide the contact information below.