This form is for official complaints only. The best way to report issues and problems from around the city, such as missed rubbish collections, graffiti or minor water leaks, is through our Report a problem FiXIT form.

If you do wish to proceed with an official complaint to the assurance team, please complete the form below. We will acknowledge your request within three business days.
For more information about the complaint process and our commitment to you, visit our complaints page.

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Would you like someone to call you to discuss your complaint in more detail?
1. Upload files to support your complaint (optional)
 Types of files accepted: png, gif, jpg, jpeg, doc, xls, docx, xlsx, pdf, txt