Skip survey header

OTA Service Registration Process - Mack

Mack Over the Air Programming (OTA) Registration

Thank you for your interest in the Mack Over the Air Programming service!
To register, please fill out the form below.

Mack Over the Air Programming is an innovative uptime solution that lets you perform over-the-air software and parameter updates anywhere in the United States and Canada where a cellular connection is available. Learn more about updates made on the fly with Over the Air Programming.

Once submitted, our Registration Team will perform a contact verification and vehicle eligibility* check.
(*Only trucks built after October 2016 [Model year 2017, 2018 or above] are eligible for Remote Programming. Eligible trucks must be Mack-powered with Greenhouse Gas 2017 Emissions and equipped with GuardDog Connect.)

Within 10 business days of registration, you will receive a confirmation email stating that you are now live, along with a complete overview of the service.

Questions or need help? Email the OTA Programming Support Team at Support.OTARP@volvo.com
Company/Fleet Information
Please provide the below information on your company/fleet.
This question requires a valid email address.
Company/Fleet  VIN 
Enter ONE complete 17-digit VIN number for a 2017 or above truck to properly identify your trucks during the verification process.
You can also upload your entire VIN list as an EXCEL file below by browsing to a saved version on your computer. 
 
Please note:
- Maximum uploaded file size is 10MB.
- After you browse and open your file, wait a few seconds for it to upload.  When you see the file displayed and see a red X, then it has been uploaded.
Contact Information

Please provide the contact information of any person(s) who you authorize to request/approve remote updates to all VINs eligible for over the air programming.

These details will only be shared with the Over the Air Programming Support Team. 

If you need to add additional contacts for your fleet, please contact the Over the Air Programming Support Team at Support.OTARP@volvo.com  
1. 1. Primary Contact
Primary authorized person to contact when software updates and parameter changes are available for a truck(s).
This will be the person who will receive Remote Diagnostics emails for cases where a Remote Software Update can improve a fault. This person will also receive the ASIST case notes. 
This question requires a valid email address.
2. 2. Contact
Additional person who is authorized to contact when software updates are available for a truck(s).
Is this a primary authorized person to contact when software updates and parameter changes are available for a truck(s)?
This will be the person who will receive Remote Diagnostics emails for cases where a Remote Software Update can improve a fault. This person will also receive the ASIST case notes. 
This question requires a valid email address.
3. 3. Contact
Additional person who is authorized to contact when software updates are available for a truck(s).
Is this a primary authorized person to contact when software updates and parameter changes are available for a truck(s)?
This will be the person who will receive Remote Diagnostics emails for cases where a Remote Software Update can improve a fault. This person will also receive the ASIST case notes. 
This question requires a valid email address.
0%