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General Customer Survey FY 2019

Child Welfare Information Gateway Customer Survey

How are we doing? Please take 5 minutes to answer the questions below. Your input will help strengthen Child Welfare Information Gateway services to better meet your needs. Your participation in this survey is voluntary, and your responses will be reported anonymously. This survey is intended for Child Welfare Information Gateway customers who are at least 18 years old. If you have any questions, contact Child Welfare Information Gateway staff by email at or by telephone at 800.394.3366. Thank you for helping us help you.
1. Which of the following best describes why you are visiting Child Welfare Information Gateway? (Check one.)* *This question is required.
Please indicate your primary background/role related to child welfare services below.
What degree are you pursuing?
I am a(n):
If you are a parent, are you a(n): (Check all that apply)
Which of the following best describes your position? (Check one.)
2. How frequently do you contact Child Welfare Information Gateway?* *This question is required.
3. What were the topics of information you were looking for today? Select up to two. Mark "1" for your primary topic and "2" for your secondary topic (if applicable). Note: for the following table each column is restricted to a single answer across all rows.
5. Overall, how satisfied are you with your interaction with Child Welfare Information Gateway?
6. On a scale of 1 (poor) to 5 (excellent), please rate the Child Welfare Information Gateway website on each of the following based on your experiences:
Rating If you selected "1" or "2", please describe why in the space provided.
1- Poor 2 3- Neutral 4 5- Excellent N/A- I did not visit the website
Ease of finding information on the website
Website organization (e.g., structure of the page, information is located where expected)
Appeal of the website design (e.g., layout, font, color)
Content that matches my needs
Quality of the search tool
How did you first find out about Child Welfare Information Gateway? (Check one.)
How do you intend to use the information or resources from Child Welfare Information Gateway? (Check all that apply.)
How do you intend to use the information or resources you were looking for today? (Check all that apply.)