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Customer Experience Maturity Assessment

This assessment is designed to help you determine how Customer-Centric your organization is. Your responses will determine which CX Maturity Profile fits you best and where improvements can be made.
The assessment should only take about 5 to 10 minutes to complete. There are only a few questions in each of the 6 sections. Your progress will be saved so you can come back and finish if you run out of time.