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ITIL Practice Quiz: ITIL Foundation Quiz 1

ITIL Practice Quiz: ITIL Foundation Quiz 1 (10 Questions)

1. Which of the following are types of customer that exist according to ITIL? (Choose two)
2. What are the three service provider types? (Choose all that apply)
3. What is the “purpose” of the service strategy phase of the lifecycle?
4. Which of the following is NOT one of the four key elements of Service Design?
5. Which of the following are contents of the Service Design Package? (Choose all that apply)
6. What is the purpose of “Availability Management” of a service?
7. What is the correct definition of Resilience in a service availability context?
8. Which one of the following is a team member responsible for managing the day-to-day implementation of a process?
9. Which two are characteristics of Standard Change? (Choose two)
10. What are two types of event monitoring tools? (Choose two)
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