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4. Which of the following is not a primary concern of Service Strategy?
5. Which of the following statements is incorrect about patterns of demand generated by the customer’s business?
9. For which of the following is the Service Catalogue Manager responsible? 1. Ensuring that information within the Service Pipeline is accurate and up to date. 2. Ensuring that information in the Service Catalogue is consistent with information in the Service Pipeline. 3. Ensuring that all operational services are recorded in the Service Catalogue. 4. Ensuring that the information in the Service Catalogue is accurate and backed up.