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CC Expo

Contact Centre Size

1. How many agents are in your contact centre?
 
2. What type of interaction does your contact centre handle?
 
2. What type of contact centre technology do you use?
 
2. What type of contact centre technology would you consider moving to?
2. How many channels do you currently support?
 
2. Are your channels integrated or do they work in silo?
 
2. Select your top three communication headaches?
 
2. What is your highest contact centre priority? (reorder and switch to check boxes)
 
2. How would you describe the importance of integrating your communication system with your contact centre system?
 
Not important
Neutral
Very important
2. What would you like to know more about?
 
2. Fill out these details to be entered for your chance to win a pair of Bowers & Wilkins PX noise-cancelling Headphones or the Brand New Apple iPad Pro 12.9 inch-display. 
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