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MAC Satisfaction Indicator

Intro/Variables

The MAC Satisfaction Indicator (MSI) is designed to measure your satisfaction as a Medicare provider with the performance of your Medicare Administrative Contractor (MAC). 
 
The MSI will not measure your satisfaction with other Medicare contractor types such as the Railroad Retirement Board (RRB), Recovery Audit Contractors (RACs), Comprehensive Error Rate Testing (CERT) contractors, Zone Program Integrity Contractors (ZPICs), Supplemental Medical Review Contractors (SMRCs) or Qualified Independent Contractors (QICs). This is a random survey and will take about 10 - 15 minutes to complete. This survey is authorized by the U.S. Office of Management and Budget Control No. 1090-0007 which expires on September 30, 2021. 
 
Throughout this survey, the term provider is used inclusive of provider types, specialties and suppliers. The survey is to be completed by you, the Medicare provider or supplier. If any of the work described in the sections below are handled by other personnel, you may want to ask them for the answers to the questions in the applicable section(s).

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