Customer satisfaction FPA website

1. What industry are you in?

• Forestry
• Government
• Local Government
• Research
• Science
• Other Please enter an 'other' value for this selection. * This question is required.

2. How often do you use the website?

• Daily
• Weekly
• Monthly
• Yearly

3. Which 3 features of the website are most valuable to you?

• Access to publications
• Compliance guidelines
• Design
• Easy navigation
• Feedback and enquiries
• Frequently asked questions
• Guidelines to forest practices
• Latest news
• Online planning tools
• Research
• Search
• Service information
• Other Please enter an 'other' value for this selection. * This question is required.

4. What are 3 important features we are missing?

• Access to publications
• Compliance guidelines
• Easy navigation
• Feedback and enquiries
• Good design
• Guidelines to forest practices
• News features
• Online planning tools
• Research
• Service information
• Website is not missing any of the above features
• Other Please enter an 'other' value for this selection. * This question is required.

6. How easy is it navigate our website?

Very difficult	Difficult	Neutral	Easy	Very Easy
Very difficult	Difficult	Neutral	Easy	Very Easy

7. Were you able to find the information you were looking for on our website?

• Yes
• No

8. How much effort did you personally have to put into handling your request?

• A lot of effort
• Normal effort
• Minimal effort

10. How likely are you to use the website again?

• Not at all
• Undecided
• Very likely