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Floify Customer Success Manager

Floify, a software startup in the mortgage industry, is looking to hire a Customer Success Manager with 1+ year experience to be an integral part of a fast-paced team.   This position will be primarily focused on managing our largest and most significant key accounts.  

About the Customer Success Manager position:

  • Manage the customer experience while building and maintaining relationships with key decision-makers
  • Manage account strategies and nurture relationships with multi-functional teams
  • Identify customer priorities, strategic initiatives, and operational goals
  • Guide the on-boarding, rollout, and account management from closed sale to renewal
  • Enthusiasm for increasing customer adoption and delivering value
  • Work with the Sales team to develop strategies to promote account growth
  • Develop a deep understanding of the Floify software, the mortgage market, and our customers needs
  • Be 'air traffic control' for all the moving pieces to ensure your accounts are constantly successful and happy
  • Must be technically savvy and highly organized
  • Requires excellent coaching, training, writing, project management and communication skills
  • Requires a multifunctional focus and the ability to 'wear many hats'
  • 1+ year Sales, Support, or Account Management experience
  • Experience writing clear professional email 
  • A passion for helping others and solving complex problems in creative ways
  • Excellent communication and critical thinking skills
  • Strong decision making abilities
  • Must be a team player who performs well independently
  • Limited travel will be required

The Floify corporate headquarters is located in beautiful Boulder, Colorado.  Full time employment includes:
  • Generous Work-from-Home options
  • Highly Competitive Salaries
  • Top-Tier Health Insurance for you and your family covered at 100%
  • Top-Tier Dental Insurance for you and your family covered at 100%
  • Top-Tier Vision Insurance for you and your family covered at 100%
  • Generous Paid Time Off
  • 6 Paid Major Holidays
  • Ergonomic In-Office Workstations
  • In-Office Catered Lunches - weekly and on special occasions like milestone workiversaries.  
  • Be part of a cheerful, friendly, and fast-paced team
  • Background/Credit Check, Drug Test are required

Our hiring process starts with a 13-15 minute survey to help identify the best, brightest, and most motivated talent. Please complete our online job application, which includes an opportunity for you to tell us how awesome you are. You will have a chance to upload your resume at the end of the application. We appreciate your time and efforts in this process.

Let's get started by clicking the NEXT button below. We're looking forward to learning more about you.