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Virgin Atlantic Flightstore

Would you recommend Virgin Atlantic Flightstore?

We are looking for ways to enhance our value proposition to our operators, we'd love it if you could spend a few minutes giving us your feedback so that we can use it to better Virgin Atlantic Flightstore in the future. 
1. What type of travel does your business manage? *This question is required.
2. Which one of the following best describes your level of responsibility or influence in your relationship with Virgin Atlantic Flightstore? *This question is required.
4. Which statement best describes the amount of communications or updates you receive from the Virgin Atlantic Flightstore account team? *This question is required.
5. Based on your overall experience of using Virgin Atlantic Flightstore, how likely is it that you would recommend Virgin Atlantic Flightstore to company colleagues? (Please use the scales from 0 – 10 where 0 is ‘Not at all likely to recommend’ and 10 is ‘Extremely likely to recommend’.
  *This question is required.
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9. Overall how satisfied/dissatisfied are you with Virgin Atlantic Flightstore? *This question is required.
Now a few questions regarding Customer Service within Virgin Atlantic Flightstore
10. What is your preferred communication method with our Customer Service Team? *This question is required.
11. How confident are you in the ability of the Customer Service Team to problem solve? *This question is required.
Not confident at all
Neutral
Very confident
12. How satisfied are you with the helpfulness of the Customer Service Team? *This question is required.
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
13. On average, how long does it take a member of the Customer Service team to respond to your query? *This question is required.
Within an hourBetween 1 and 3 hoursBetween 3 and 6 hoursA full working dayOther - Write In (Required)
14. How satisfied are you with the responsiveness of the Customer Service team? *This question is required.
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
We would now like to ask you some questions about the Account Management provided by Virgin Atlantic Flightstore
15. Which of the following best describes your Account Management team? *This question is required.
16. How satisfied are you with the value offered to you by your Virgin Atlantic Flightstore Account Manager? *This question is required.
17. Which statement best describes how frequently you are contacted by your Account Manager? *This question is required.
18. Are you happy with the current contact method(s) that your Account Manager uses? *This question is required.
19. To what extent do you agree or disagree with the following statements about the account management provided? *This question is required.
Space Cell AgreeDisagreeN/A
The Account Manager understands our needs
The Account Manager understands our business
The Account Manager delivers on the promises he/she makes
The Account Manager proactively suggests improvements to our needs
The Account Manager demonstrates long-term strategic planning
We’ll move on to products and services
20. How would you rate the proposition that Virgin Atlantic Flightstore offers compared to its competitors? *This question is required.
21. Overall, how satisfied are you with the Virgin Atlantic Flightstore products and services? *This question is required.
23. With which of the following airlines have you booked a meaningful amount of business in the last 12 months? *This question is required.
  • * This question is required.