Kids Helpline Website Survey

1. Age *This question is required.

• 12 years and under
• 13 - 15
• 16 - 18
• 19 - 21
• 22 - 25
• Over 26
• Rather not say/don't know

2. Gender *This question is required.

• Male
• Female
• Non-binary
• Gender diverse
• Rather not say/don't know

3. What brought you to this survey today? *This question is required.

• I was on the Kids Helpline website and saw the link
• I was on social media and saw the link
• I was looking for information and saw the link
• I came to speak to a counsellor and saw the link OR I am waiting to talk with a Kids Helpline counsellor
• Other - Write In Please enter an 'other' value for this selection.

4. Have you ever looked at or used the Kids Helpline website? *This question is required.

• Yes
• No

5. What kind of information or help were you looking for from the website? *This question is required.

• Assignment/research
• Just curious
• Self-help
• Seeking information
• Understanding counselling or Kids Helpline
• Other - Write In Please enter an 'other' value for this selection.

5. Did the website meet your needs? Did you find what you were looking for? *This question is required.

• Yes
• No

5. Please rate the below
(1 star = strongly disagree | 5 stars = strongly agree)

Space Cell	Rating
I feel welcome on the Kids Helpline website	Reset star selection 1 out of 5 stars for I feel welcome on the Kids Helpline website: Rating 2 out of 5 stars for I feel welcome on the Kids Helpline website: Rating 3 out of 5 stars for I feel welcome on the Kids Helpline website: Rating 4 out of 5 stars for I feel welcome on the Kids Helpline website: Rating 5 out of 5 stars for I feel welcome on the Kids Helpline website: Rating
The information and resources on the website meets my needs	Reset star selection 1 out of 5 stars for The information and resources on the website meets my needs: Rating 2 out of 5 stars for The information and resources on the website meets my needs: Rating 3 out of 5 stars for The information and resources on the website meets my needs: Rating 4 out of 5 stars for The information and resources on the website meets my needs: Rating 5 out of 5 stars for The information and resources on the website meets my needs: Rating

5. If you were on hold or waiting to speak to a Kids Helpline counsellor, what website information or resources would be helpful for you?
(Select all that apply) *This question is required.

• Things to do while I wait (e.g. something creative)
• Calming activities (e.g. mindfulness video)
• More detailed or in-depth information about serious issues
• Information in a different format (e.g. video)
• Information on being on hold/waiting in the queue
• Stories of people who have been through something similar to me
• Other options for getting support
• Information on counsellors and counselling
• Other - Write In Please enter an 'other' value for this selection.

6. What do you think of the Kids Helpline website?
(We appreciate your honesty and won't take offence). *This question is required.

• I really like it
• It's good
• It's okay I guess...
• Um, no offence, but I think it could be better
• Sorry Kids Helpline - it definitely needs some work
• Other - Write In Please enter an 'other' value for this selection.

6. What are the good bits about the Kids Helpline website?
(Select all that apply) *This question is required.

• The pics/images - I like the style
• The info in the articles is really helpful
• It's easy to find stuff
• Other - Write In Please enter an 'other' value for this selection.

6. What are the bad bits about the Kids Helpline website?
(Select all that apply) *This question is required.

• The pics/images - I don't like the style
• The info in the articles isn't that helpful
• It's hard to find stuff
• It doesn't have the info I'm looking for
• Other - Write In Please enter an 'other' value for this selection.

6. What would make the Kids Helpline website better?
(Select all that apply) *This question is required.

• Different pics/images - change the style
• Different info in the articles
• Games!
• More videos!
• Multimedia like gifs and memes...
• A community page, where I could get support from other young people who get what I'm going through
• Other - Write In Please enter an 'other' value for this selection.

6. In your opinion, what makes a website for a service like Kids Helpline helpful and engaging? 
(Select all that apply) *This question is required.

• Helpful general information
• More detailed and in-depth information
• Practical self-help tools and resources
• Videos or other ways of presenting information
• Multimedia like gifs and memes
• Fun or creative stuff like games
• Other - Write In Please enter an 'other' value for this selection.

7. Images/style - what would you like the website to look like?
(Select all that apply).
If you would like to look at a Kids Helpline website page to answer this question, click HERE. *This question is required.

• Good as is. No changes needed.
• Use real people instead of illustrations
• Use more patterns/symbols instead of illustrations
• Change up the illustrations and use a different style
• Other - Write In Please enter an 'other' value for this selection.

8. Articles - how can we make these better?
(Select all that apply)
If you would like to look at a Kids Helpline website page to answer this question, click HERE. *This question is required.

• Good as is. No changes needed.
• Make the language conversational/more casual
• Longer/more details
• Shorter/keep it more general
• Hmm... the info is okay, but it would be cool to add things like memes, gifs and quizzes
• I don't want to read, I want to watch a video instead
• I'd love to see more images to illustrate what you are explaining
• More information on counsellors or counselling
• Other - Write In Please enter an 'other' value for this selection.

9. Activities - what kind of online activities would you like to see on our site?
(Select all that apply) *This question is required.

• Any games
• Quizzes that help me gain insight into myself
• Games that give me a mental break when I'm stressed - like snake
• Something creative - e.g. an art studio to design and create
• Other - Write In Please enter an 'other' value for this selection.

10. Videos - what kind of videos would you like to see on our site?
(Select all that apply) *This question is required.

• Info videos
• Video interviews with other young people - like how they overcame bullying
• Role plays - e.g. how to make up with friends after a fight
• Mindfulness/meditation videos
• Other - Write In Please enter an 'other' value for this selection.

11. We want to work with young people like you to make awesome, fun and useful website content. How can we best do that?
(Select all that apply) *This question is required.

• Work with a group of young people to make the content
• Let young people make and submit stuff to you
• Quizzes and questionnaires so we can tell you what we want
• Focus groups with young people
• Informal online chat group with a few young people brainstorming ideas
• Other - Write In Please enter an 'other' value for this selection.

14. We want to make sure that our website is a safe, friendly and helpful place for everyone. In order to make sure that’s the case, we would like to gather some more information about you. Completing this question is completely optional.
Do you identify as any of the following?
(Select all that apply)
 

• Aboriginal
• Torres Strait Islander
• English as a second language
• From another country or culture
• LGBTIQA+
• Differently abled or have a disability
• Diagnosed mental health issue
• Diagnosed physical or medical health issue
• I don't want to say
• I do not identify as any of the above
• Other - Write In Please enter an 'other' value for this selection.